Provide appropriate and timely information and advice to clients

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSIAD502A, 'Provide appropriate and timely information and advice to clients'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Provide appropriate and timely information and advice to clients' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Analyse client's expectations, requirements and investment strategies

1.1. Client's expectations and needs are determined in accordance with client requirements, organisation policies and guidelines, and relevant legislation or industry codes of practice

1.2. Appropriate strategies to meet client's needs and requirements are determined promptly and accurately

1.3. Research is carried out and relevant research data is utilised where appropriate

1.4. Specialist advice and assistance, where required, is sought and obtained promptly

1.5. Cost-benefit analysis is carried out on the various strategies determined and is documented where appropriate

2. Develop a response consistent with client's investment strategies and agreed terms of business

2.1. A range of investment options relevant to client requirements and investment strategies is selected

2.2. Features of the options, including potential impacts are explained in a clear, unambiguous way to client

2.3. Relevant disclosures as required by legislation, industry codes of practice or organisation policies and guidelines are made to clients

2.4. Confirmation is sought from clients that they understand the selected options, potential impacts and disclosures

2.5. Requirements to put the suggested options into effect are explained and agreement to proceed is obtained from clients

2.6. Documentation, including suggested options, agreed investment strategies and confirmation of agreement is prepared promptly and accurately

2.7. Client records are updated and filed promptly

3. Provide ongoing financial advice and review of portfolio where requested and within agreed terms of business

3.1. Ongoing rapport is maintained with clients

3.2. Client satisfaction and feedback is sought regarding service performance, portfolio performance and recommended investment strategies

4. Market services and investment opportunities to clients

4.1. Potential investment opportunities and provision of additional or ongoing services are identified from a review of client records and feedback and external financial markets

4.2. Strategies to inform existing clients of additional/ongoing services and potential investment opportunities are identified and implemented

4.3. Client feedback on advertising/marketing strategies is sought to monitor the effectiveness of those strategies


Qualifications and Skillsets

FNSIAD502A appears in the following qualifications:

  • FNS60710 - Advanced Diploma of Financial Licensing Management
  • FNS51010 - Diploma of Financial Markets
  • FNS60711 - Advanced Diploma of Financial Licensing Management
  • FNS51011 - Diploma of Financial Markets
  • FNS51811 - Diploma of Financial Services