Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSBNK502A, 'Manage services in a Business Transaction Centre'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Manage services in a Business Transaction Centre' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Manage the centre's community relations | 1.1. The role and purpose of the Business (and Rural) Transaction Centre (BTC and RTC) in providing services to the local community and its relationship to the organisation in which it is hosted are recognised and communicated to staff, customers and community groups 1.2. The reporting, decision making and communication needs of the centre's community-based committee are supported in an effective and timely manner 1.3. Processes are established and implemented to determine and monitor the range of products and services required by the local community |
2. Manage the centre's external relationships | 2.1. Funding proposals are prepared for submission to the Commonwealth government in a form and timeframe which meets the funding bodies requirements 2.2. Sustainable business relationships with external agencies supported by the centre are managed in an effective manner 2.3. Reports specified in funding agreement contracts are prepared and submitted in the required forms and timeframes 2.4. Communication and reporting processes with agencies supported through the centre are conducted to agreed standards |
3. Manage the delivery of services | 3.1. Processes are established, implemented and monitored to ensure compliance with the legislative and regulatory environment relevant to centres 3.2. Budgets and operational plans are developed, implemented and monitored in line with agreed organisational procedures 3.3. Performance indicators for service provision are determined and monitored and feedback from staff about service provision and process improvements is sought and responses made 3.4. Facilities, support systems and resources required for the delivery of services are identified and managed effectively 3.5. Training strategies to ensure staff are able to provide the required products and services are identified and their implementation managed effectively |
4. Lead centre staff | 4.1. Instructions and directions given to team members are in line with Stated performance indicators and identified needs including that communication is clear, unambiguous and concise 4.2. The efforts and contributions of individuals to meeting centre goals are encouraged, valued and rewarded 4.3. Regular team and individual appraisals are conducted |