Certificate III in Life insurance

This qualification is designed to reflect the role of persons carrying out work in life insurance in a range of organisations. Possible work functions may include:

processing and issuing policies

responding to customer enquiries and maintaining a customer database


Packaging Rules

13 units must be achieved.

8 core units

plus5 elective units

all required elective units of competency may be selected from the elective bank below

a maximum of 2 electives may be selected from units aligned to Certificate III qualifications in any endorsed Training Package or accredited course

a maximum of 2 electives may be selected from units aligned to Certificate IV qualifications in any endorsed Training Package or accredited course

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.

Core units of competency:

add topic BSBOHS303B Contribute to OHS hazard identification and risk assessment

add topic BSBWOR203A Work effectively with others

add topic BSBWOR204A Use business technology

add topic FNSINC301A Work effectively in the financial services industry

add topic FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector

add topic FNSISV302A Process alteration to insurance policy

add topic FNSISV310A Process claims payments

add topic FNSILF301A Process and issue a life insurance policy

Elective units of competency:

add topic BSBCCO201A Action customer contact

add topic BSBCMM301A Process customer complaints

add topic BSBCUS301A Deliver and monitor a service to customers

add topic BSBCUS403A Implement customer service standards

add topic BSBRKG304B Maintain business records


    Qualification Pathway

    The primary pathway from this qualification is employment in life insurance job roles including:


    providing customer service

    This qualification is suited to an Australian Apprenticeship pathway.

    A further learning pathway utilising qualifications such as FNS41510 Certificate IV in Life Insurance would support career progression.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills


Employability Skill

Industry/enterprise requirements for this qualification include:


conducting research to collect and analyse information and present in report form

having the ability to question, clarify and evaluate information

investigating and negotiating to resolve disputes

liaising with internal and external personnel with an ability to 'read' verbal and non-verbal body language

using a range of techniques and sales skills to elicit feedback from customers

using specialist language in written and oral communication

writing in a range of styles to suit different audiences


receiving feedback on performance

referring matters to nominated person as required

working as a member of a team and applying knowledge of one's own role to achieve team goals

Problem Solving

collecting, comparing and contrasting data in order to create reports

investigating skills to provide information to assist with the determination of entitlements for persons where estates are to be finalised

using problem solving tools and techniques to balance and reconcile amounts

Initiative and Enterprise

contributing to solutions to workplace challenges

contributing to the designing and preparation of reports to effectively present workplace information

identifying cross-selling opportunities

Planning and Organising

contributing to the planning process by researching and validating information relating to estates

planning work considering resources, time and other constraints

processing routine documents and maintaining files, managing information, and scheduling and coordinating competing tasks

undertaking contingency planning and risk management to meet client needs within area of responsibility


managing own time and priorities and dealing with contingencies

operating within codes of ethics, codes of professional conduct, legislation and regulations

taking responsibility as required by work role and ensuring all organisational policies and procedures are followed


acquiring and applying knowledge of services and organisational policies and procedures

asking questions to clarify instructions

seeking advice on technical issues

using on-line help and manuals to solve basic technology problems


using electronic communication devices and processes such as internet, software packages and email, to produce written correspondence and reports

using technology to assist the management of information and to assist the planning process