Establish effective workplace relationships

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBWOR401A, 'Establish effective workplace relationships'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Establish effective workplace relationships' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Collect, analyse and communicate information and ideas

1.1. Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance

1.2. Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs

1.3. Implement consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes

1.4. Seek and value contributions from internal and external sources in developing and refining new ideas and approaches

1.5. Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required

2. Develop trust and confidence

2.1. Treat all internal and external contacts with integrity, respect and empathy

2.2. Use the organisation's social, ethical and business standards to develop and maintain effective relationships

2.3. Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance

2.4. Adjust interpersonal styles and methods to meet organisation's social and cultural environment

2.5. Encourage other members of the work team to follow examples set, according to organisation's policies and procedures

3. Develop and maintain networks and relationships

3.1. Use networks to identify and build relationships

3.2. Use networks and other work relationships to provide identifiable benefits for the team and organisation

4. Manage difficulties into positive outcomes

4.1. Identify and analyse difficulties, and take action to rectify the situation within the requirements of the organisation and relevant legislation

4.2. Guide and support colleagues to resolve work difficulties

4.3. Regularly review and improve workplace outcomes in consultation with relevant personnel

4.4. Manage poor work performance within the organisation's processes

4.5. Manage conflict constructively within the organisation's processes

Qualifications and Skillsets

BSBWOR401A appears in the following qualifications:

  • PUA41104 - Certificate IV in Public Safety (Community Safety)
  • FNS41110 - Certificate IV in Financial Markets Operations
  • FNS60310 - Advanced Diploma of Conveyancing
  • FNS41410 - Certificate IV in General Insurance
  • FNS50810 - Diploma of Financial Risk Management
  • FNS41710 - Certificate IV in Insurance Broking
  • FNS40410 - Certificate IV in Personal Injury Management (ReturntoWork)
  • FNS41610 - Certificate IV in Loss Adjusting
  • FNS50210 - Diploma of Accounting
  • FNS50410 - Diploma of Conveyancing
  • FNS41510 - Certificate IV in Life Insurance
  • CPC40708 - Certificate IV in Building and Construction (Trade Contracting)
  • CPC40808 - Certificate IV in Swimming Pool and Spa Building
  • CPC40208 - Certificate IV in Building and Construction (Contract Administration)
  • CPC40508 - Certificate IV in Building and Construction (Site Management)
  • CPC40110 - Certificate IV in Building and Construction (Building)
  • CPC40911 - Certificate IV in Plumbing and Services
  • ICT40510 - Certificate IV in Telecommunications Network Planning
  • CPP40707 - Certificate IV in Security and Risk Management
  • AUR50105 - Diploma of Automotive Management
  • AUR40105 - Certificate IV in Automotive Management
  • BSB40807 - Certificate IV in Frontline Management
  • BSB40307 - Certificate IV in Customer Contact
  • BSB30707 - Certificate III in Occupational Health and Safety
  • BSB41607 - Certificate IV in Purchasing
  • BSB41107 - Certificate IV in International Trade
  • BSB41007 - Certificate IV in Human Resources
  • BSB41307 - Certificate IV in Marketing
  • BSB40610 - Certificate IV in Business Sales
  • FPP40210 - Certificate IV in Papermaking Operations
  • FPP40110 - Certificate IV in Pulping Operations
  • CHC40108 - Certificate IV in Aged Care
  • CHC40208 - Certificate IV in Home and Community Care
  • CHC42708 - Certificate IV in Volunteer Program Coordination
  • CHC52310 - Diploma of Community Services (Development and/or Humanitarian Assistance)
  • CSC40107 - Certificate IV in Correctional Practice
  • PSP42010 - Certificate IV in School Support Services
  • PSP41904 - Certificate IV in Government (School Support Services)
  • FPI40205 - Certificate IV in Timber Processing
  • FPI40105 - Certificate IV in Forest Operations
  • CUS40209 - Certificate IV in Sound Production
  • CUS40309 - Certificate IV in Music Business
  • CUS40109 - Certificate IV in Music
  • TAE50310 - Diploma of International Education Services
  • CUV50407 - Diploma of Photoimaging
  • SFI50411 - Diploma of Fisheries Compliance
  • LMT50607 - Diploma of Fashion and Textiles Merchandising
  • LMT41207 - Certificate IV in Fashion and Textiles Merchandising
  • LMT60507 - Advanced Diploma of Fashion and Textiles Merchandising
  • FDF40110 - Certificate IV in Food Processing
  • FDF40210 - Certificate IV in Pharmaceutical Manufacturing
  • HLT43507 - Certificate IV in Optical Dispensing
  • HLT40507 - Certificate IV in Hospital/Health Services Pharmacy Support
  • HLT43807 - Certificate IV in Sterilisation Services
  • HLT43207 - Certificate IV in Health Administration
  • HLT41507 - Certificate IV in Hyperbaric Technology
  • HLT52107 - Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care (Practice)
  • HLT42007 - Certificate IV in Operating Theatre Technical Support
  • HLT40407 - Certificate IV in Health Supervision
  • HLT41807 - Certificate IV in Pathology
  • HLT52207 - Diploma of Aboriginal and/or Torres Strait Islander Primary Health (Community Care)
  • HLT41707 - Certificate IV in Neurophysiology Technology
  • HLT42507 - Certificate IV in Allied Health Assistance
  • RGR40608 - Certificate IV in Racing Services (Steward)
  • RGR40508 - Certificate IV in Racing Services (Racing Administration)
  • CUF40407 - Certificate IV in Make-up