Certificate IV in Automotive Management

This qualification covers the skills and knowledge required to perform management roles in an automotive retail, service and repair environment.

Job roles/employment outcomes

The Certificate IV in Automotive Management is intended to prepare new employees or recognise and develop existing workers who are performing management roles in the automotive retail, service and repair industry.

Employment outcomes targeted by this qualification include:

business manager

sales manager

customer service manager.

This qualification is suitable for an Australian Apprenticeship pathway.


Subjects

Packaging Rules

To be awarded the Certificate IV in Automotive Management, competency must be achieved in twenty (20) units of competency.

two (2) core units of competency

eighteen (18) elective units of competency, as specified below.

a minimum of fifteen (15) elective units of competency from Group A

a maximum of three (3) elective units of competency from Group B, drawn from any combination of:

units not already chosen from Group A

relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate III, IV and Diploma qualifications

a maximum of eight (8) elective units may be selected from units aligned to Certificate III qualifications

maximum of two (2) elective units may be selected from units aligned to Diploma qualifications.

Note:

Where prerequisite units are identified they must be counted in the total number of units required for completion of the qualification.

Core units of competency

Complete the following the two (2) units of competency.

add topic AURC472082A

Plan and manage compliance with environmental regulations in a workplace or business

add topic BSBOHS407A

Monitor a safe workplace

Elective units of competency

Group A - Elective units

Complete a minimum of fifteen (15) units of competency from the following list.

add topic AURA354616A

Determine legal aspects of an automotive service and repair contract

add topic AURA454516A

Determine retail rates for work

add topic AURC341903A

Apply relevant finance, leasing and insurance contracts/policies

add topic AURC359350A

Conduct information sessions

add topic AURC361101A

Adapt work processes to new technologies

add topic AURC361230A

Inspect technical quality of work

add topic AURC361337A

Maintain quality systems

add topic AURC362721A

Establish customer requirements of a complex nature

add topic AURC362807A

Build customer relations

add topic AURC363337A

Maintain business image

add topic AURC365722A

Estimate complex jobs

add topic AURC456633A

Investigate and assess automotive insurance claims

add topic AURC456661A

Recover claim losses

add topic AURC463238B

Manage complex customer issues

add topic AURC561614A

Contribute to business improvement

add topic AURS338216A

Determine used motor vehicle stock requirements

add topic AURS342369A

Wholesale used motor vehicle stock

add topic BSBADM409A

Coordinate business resources

add topic BSBCRT501A

Originate and develop concepts

add topic BSBCUS401A

Coordinate implementation of customer service strategies

add topic BSBCUS501A

Manage quality customer service

add topic BSBFIA401A

Prepare financial reports

add topic BSBFIM501A

Manage budgets and financial plans

add topic BSBFLM312C

Contribute to team effectiveness

add topic BSBFRA403B

Manage relationship with franchisor

add topic BSBHRM402A

Recruit, select and induct staff

add topic BSBHRM505A

Manage remuneration and employee benefits

add topic BSBINM401A

Implement workplace information system

add topic BSBINM501A

Manage an information or knowledge management system

add topic BSBINN301A

Promote innovation in a team environment

add topic BSBINN502A

Build and sustain an innovative work environment

add topic BSBITA401A

Design databases

add topic BSBITU305A

Conduct online transactions

add topic BSBITS401A

Maintain business technology

add topic BSBLED401A

Develop teams and individuals

add topic BSBLED501A

Develop a workplace learning environment

add topic BSBMGT402A

Implement operational plan

add topic BSBMGT403A

Implement continuous improvement

add topic BSBMGT502B

Manage people performance

add topic BSBMGT515A

Manage operational plan

add topic BSBMGT516A

Facilitate continuous improvement

add topic BSBMGT617A

Develop and implement a business plan

add topic BSBMKG402B

Analyse consumer behaviour for specific markets

add topic BSBMKG502B

Identify and evaluate marketing opportunities

add topic BSBMKG507A

Interpret market trends and developments

add topic BSBOHS509A

Ensure a safe workplace

add topic BSBPUR402B

Negotiate contracts

add topic BSBRES401A

Analyse and present research information

add topic BSBSMB301A

Investigate micro business opportunities

add topic BSBSMB401A

Establish legal and risk management requirements of small business

add topic BSBSMB404A

Undertake small business planning

add topic BSBSMB406A

Manage small business finances

add topic BSBSMB407A

Manage a small team

add topic BSBWOR401A

Establish effective workplace relationships

add topic BSBWOR402A

Promote team effectiveness

add topic BSBWOR404B

Develop work priorities

add topic BSBWOR501A

Manage personal work priorities and professional development

add topic BSBWOR502A

Ensure team effectiveness

add topic FNSASIC301C

Establish client relationship and analyse needs

add topic FNSASIC302C

Develop, present and negotiate client solutions

add topic FNSORG301A

Administer fixed asset register

add topic FNSILA502A

Evaluate collected information

add topic FNSILA504A

Negotiate and effect settlement

add topic MSAENV472B

Implement and monitor environmentally sustainable work practices

add topic SIRXMER004A

Manage merchandise and store presentation

add topic SIRXINV004A

Buy merchandise

add topic SIRXINV005A

Control inventory

add topic SIRXMER002A

Coordinate merchandise presentation

add topic SIRXPRO002A

Implement product recalls

add topic SIRXRSK004A

Control store security/loss

add topic TAEASS401A

Plan assessment activities and processes

add topic TAEASS402A

Assess competence

add topic TAEASS403A

Participate in assessment validation

add topic TAEDEL301A

Provide work skill instruction

add topic TAEDEL401A

Plan, organise and deliver group-based learning

add topic TLIA4031A

Consolidate freight

add topic TLIA4032A

Organise transport of freight or goods

add topic TLIA4005A

Check and evaluate records and documentation

add topic TLIA5058A

Manage facility and inventory requirements

add topic TLIL5019A

Implement and monitor transport logistics

add topic TLIP4028A

Administer international trading accounts

add topic TLIR4001A

Monitor supplier performance

add topic TLIR4002A

Source goods/services and evaluate contractors

Group B - Other electives

The balance of units, to a maximum of three (3), may be drawn from any combination of:

units not already chosen from Group A

relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate III, IV and Diploma qualifications.


Pathways...

    Pathways into the qualification

    This qualification may be accessed by direct entry. Credit will be granted towards this qualification to those who have completed AUR30105 Certificate III in Automotive Administration, AUR31005 Certificate III in Automotive Sales or other relevant qualifications.

    Pathways from the qualification

    Further training pathways from this qualification include AUR50105 Diploma of Automotive Management or other relevant qualifications.


Entry Requirements

Not Applicable.


Licensing Information

Licensing considerations

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.


Employability Skills

QUALIFICATION SUMMARY

The following table contains a summary of the Employability Skills as identified by the Automotive retail, service and repair industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

Communicating with colleagues and customers to gather information about their needs and to promote products and services

Listening to and following complex oral instructions

Reading, interpreting, writing and presenting reports

Writing clear and detailed instructions

Negotiating effectively

Reading, interpreting and questioning legal, financial, marketing and other business documentation

Teamwork

Supporting team members in developing skills and knowledge relating to products and services

Working within own role to support team activities

Referring queries to colleagues

Identifying and utilising the strengths of other team members

Providing coaching, mentoring and feedback to members of the team

Problem solving

Finding, analysing and interpreting data which may be incomplete or have discrepancies

Determining appropriate strategies to complete tasks in a time efficient manner

Diagnosing customer service complaints and taking steps to improve the service

Applying a range of problem-solving strategies

Seeking information from various sources to determine the cause of the problem

Using numeracy skills to calculate costs, prices and cash flow projections

Initiative and enterprise

Contributing to strategic direction of enterprise

Identifying learning opportunities to improve work practices

Evaluating tasks to improve efficiency

Suggesting improvements to the structure and design of existing systems

Developing innovative solutions to business challenges

Identifying business opportunities

Planning and organising

Organising information relating to products and/or services

Organising resources, equipment and timelines

Planning for contingencies

Organising work schedules and meetings

Participating in development of the business plan

Developing operational procedures for the business

Identifying performance measures for the business

Self-management

Evaluating own performance and identifying areas for improvement

Managing time to independently complete tasks

Planning and reviewing own work

Using judgement and discretion with confidential information

Learning

Participating in professional networks and associations to obtain and maintain knowledge and skills

Actively participating in coaching and mentoring sessions to improve standards of service provision

Contributing to the learning of team members

Seeking assistance and expert advice on financial, legal and/or technical aspects of the business

Seeking out and learning new ideas, skills and techniques

Technology

Using business technology to collect, analyse and provide information

Maintaining existing business technology and planning for future requirements

Applying business technology for communication, planning, financial management, marketing and operating the business

Comparing and purchasing new business technology