This qualification is designed to reflect the role of persons carrying out work in general insurance in a range of organisations and may meet Australian Securities and Investments Commission (ASIC) requirements for Tier 1 personal advice. Possible work functions may include:
analysing insurance claims
applying procedures and strategies for retaining and enhancing the customer relationship
gathering risk information
motor and home assessors
sales and support
reviewing and assessing risk information.
Subjects
Packaging Rules
13 units must be achieved.
5 core units
plus8 elective units
selecting the identified elective unit/s * could meet ASIC accreditation requirements for providing financial product advice. Conditions relating to ASIC accreditation should be obtained from ASIC
A maximum of 3 of the elective units must be selected from Group B or units aligned to other Certificate IV qualifications in FNS10 Financial Services Training Package the remaining elective units can be selected from Group A or B
A maximum of 2 electives may be selected from units aligned to Certificate IV qualifications in any endorsed Training Package or accredited course
A maximum of 2 electives may be selected from units aligned to Diploma qualifications in any endorsed Training Package or accredited course.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
FNSISV406A Use specialist terminology in insurance claims
Note Units marked * have the following four co-requisite unit requirements for ASIC Tier 1 accreditation:
FNSIAD501A Provide appropriate services, advice and products to clients
FNSCUS505A Determine client requirements and expectations
FNSCUS506A Record and implement client instructions
FNSINC501A Conduct product research to support recommendations
Pathways...
Qualification Pathway
Preferred pathways for candidates entering this qualification include:
FNS30510 Certificate III in General Insurance
The primary pathway from this qualification is employment in an assistant role in general insurance involving functions such as:
claims handling
customer enquiries
determining risk exposure
dispute resolution
providing customer service
sales support
underwriting.
This qualification may be suited to an Australian Apprenticeship pathway.
A further learning pathway utilising a qualification such as FNS51110 Diploma of General Insurance or one of the specialist qualifications would support career progression.
Entry Requirements
Not applicable.
Licensing Information
Not applicable.
Employability Skills
QUALIFICATION SUMMARY
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
communicating ideas and information cognisant of clients' social and cultural diversity and special needs
consulting and negotiating with internal and external stakeholders
consulting, questioning, clarifying and evaluating information
demonstrating selling skills including matching needs with products/services
interpreting customer needs
investigating and negotiating to resolve disputes within area of responsibility
possessing sound presentation skills with an ability to 'read' verbal and non-verbal body language
using a range of techniques to elicit feedback from customers
using specialist language in written and oral communication
using well-developed interpersonal skills and having the ability to produce a wide range of reports and make presentations as required
writing in a range of styles to suit different audiences
Teamwork
coaching and mentoring staff to reach minimum customer service standards
developing a rapport with clients when identifying their needs, objectives and financial situation
developing team plans and contributing to team cohesion
making constructive contributions to group decision making processes
providing feedback to team members
Problem solving
conducting needs analyses
estimating, forecasting and conducting competitive comparisons
performing calculations and developing a risk investment profile for individual clients
resolving poor performance issues within scope of responsibility
working proactively with management to resolve workplace issues
Initiative and enterprise
being creative and providing innovative solutions to complex issues
responding to new and changing circumstances to ensure accurate and timely advice
Planning and organising
evaluating and authorising payment requests
maintaining accounts records for compliance purposes
preparing financial reports
recording, gathering and classifying information
Self-management
acting as a role model for others
taking to management concerns with own level of responsibility
working ethically and complying with all industry codes of practice and legislative requirements
Learning
applying learning to develop improved practices
coaching and mentoring others to acquire new knowledge and skills
contributing to the learning of others through implementing team building exercises
developing and maintaining professional competency
Technology
selecting and using technology and software packages to record, track and retrieve information
using electronic communication devices and processes (e.g. internet, intranet, fact finder, email) to produce written correspondence, charts, diagrams, schedules and reports
