Certificate IV in Government

The Certificate IV in Government qualification covers the competencies required for working without supervision in the public sector. This qualification is particularly suited to those working in an environment requiring multi skilled personnel and/or in small or regionally based organisations. Graduates at this level will apply knowledge and skills to demonstrate autonomy, judgement and limited responsibility or changing contexts and within established parameters.

Additional qualification advice

This qualification has been designed to allow for maximum flexibility in the choice of elective units for achievement of a number of defined specialist occupational outcomes. Free choice of specified electives; or selection of other imported elective units within the same training package, another endorsed training package or accredited course further allows for packaging to be customised to meet a wide range of occupational outcomes within the public sector. Where the requirements for a specialisation stream have been achieved, the resultant testamur can reflect the field of study/discipline in accordance with the Australian Qualification Framework guidelines.


Subjects

15 units of competency are required for this qualification. This qualification may be undertaken as a general stream or a specialist stream qualification.

Up to 2 elective units maybe selected from a lower AQF qualification level.

All remaining elective units must be selected from an equivalent qualification level or higher.

Elective units selected should not duplicate content already covered by other units in this qualification.

When a qualification is linked to a defined specialisation as listed below, the resultant testamur can be titled: Certificate IV in Government (Field of study) e.g. Certificate IV in Government (Service delivery).

General stream

6 core units

Choose 1 unit from Group A

Choose 8 units from Group B, or from elsewhere within this training package, or a maximum of 4 units from another endorsed training package or accredited course.

Specialist stream

6 core units

Choose 1 unit from Group A

Choose a minimum of 6 units from one of the specialist stream elective groups listed below:

Group C: Human resources

Group D: Service delivery

Group E: Land administration

Group F: Injury claims administration

Group G: Injury rehabilitation management

Choose the remaining units from elsewhere within this training package, or another endorsed training package, or accredited course.

Core Units

add topic PSPETHC401A

Uphold and support the values and principles of public service

add topic PSPGOV402B

Deliver and monitor service to clients

add topic PSPGOV408A

Value diversity

add topic PSPGOV422A

Apply government processes

add topic PSPLEGN401A

Encourage compliance with legislation in the public sector

add topic PSPPOL404A

Support policy implementation

Group A Work health and safety

Select the appropriate unit according to workplace requirements. E.g. for supervisors/managers responsible for implementing OHS procedures etc select add topic PSPOHS401B .

add topic PSPOHS301A

Contribute to workplace safety

add topic PSPOHS401B

Implement workplace safety procedures and programs

Group B General

add topic PSPGOV403B

Use resources to achieve work unit goals

add topic PSPGOV404B

Develop and implement work unit plans

add topic PSPGOV405B

Provide input to change processes

add topic PSPGOV406B

Gather and analyse information

add topic PSPGOV407B

Provide a quotation

add topic PSPGOV409A

Provide support to Parliament

add topic PSPGOV410A

Undertake career planning

add topic PSPGOV411A

Deal with conflict

add topic PSPGOV412A

Use advanced workplace communication strategies

add topic PSPGOV413A

Compose complex workplace documents

add topic PSPGOV414A

Provide workplace mentoring

add topic PSPGOV415A

Provide workplace coaching

add topic PSPGOV416A

Monitor performance and provide feedback

add topic PSPGOV417A

Identify and treat risks

add topic PSPGOV418A

Develop internal and external networks

add topic PSPGOV419A

Work with interpreters

add topic PSPGOV420A

Use translation services

add topic PSPGOV421A

Exercise delegations

add topic PSPPOL402A

Assist with specialist policy development

add topic PSPPOL403A

Give and receive policy information

add topic PSPPOL405A

Implement ecorrespondence policies

add topic PSPPROC406B

Procure goods and services

PSPRAD401

Monitor radiation

add topic PSPSCI401A

Provide scientific technical support

add topic PSPSCI402A

Promote innovation and change through extension

add topic PSPSCI403A

Organise and undertake scientific/technological research

add topic BSBCMM401A

Make a presentation

add topic BSBEBU401A

Review and maintain a website

add topic BSBITU203A

Communicate electronically

add topic BSBMKG401B

Profile the market

add topic BSBMKG402B

Analyse consumer behaviour for specific markets

add topic BSBMKG507A

Interpret market trends and developments

add topic BSBMKG514A

Implement and monitor marketing activities

add topic BSBREL402A

Build client relationships and business networks

add topic BSBRKG401B

Review the status of a record

add topic BSBRKG404A

Monitor and maintain records in an online environment

add topic BSBSUS301A

Implement and monitor environmentally sustainable work practices

add topic CHCCD401E

Support community participation

add topic CHCCD402B

Develop and provide community education projects

add topic CHCCD413E

Work within specific communities

add topic CHCMED413B

Manage communication processes to define the dispute

add topic CHCMED414A

Facilitate mediation processes

add topic CHCMED415A

Facilitate interaction between parties in mediation

add topic CHCMED416C

Consolidate and conclude the mediation process

add topic CHCMED417B

Reflect and improve upon professional mediation practice

add topic CHCMED419C

Facilitate alternative dispute resolution processes

add topic CHCORG525D

Recruit and coordinate volunteers

add topic PUAWER005B

Operate as part of an emergency control organisation

add topic PUAWER009B

Participate as a member of a workplace emergency initial response team

Group C Human resources

This specialist stream cover the competencies required for individuals working in an HR field in the public sector.

add topic PSPHR402A

Administer human resource processes

add topic PSPHR403A

Provide a consultancy service for human resource management

add topic BSBEMS403B

Develop and provide employment management services to candidates

add topic BSBHRM401A

Review human resources functions

add topic BSBHRM402A

Recruit, select and induct staff

add topic BSBPMG402A

Apply time management techniques

add topic BSBPMG405A

Apply human resources management approaches

add topic BSBWOR401A

Establish effective workplace relationships

add topic BSBWOR501B

Manage personal work priorities and professional development

add topic BSBWRK410A

Implement industrial relations procedures

Group D Service delivery

This specialist stream covers the competencies required for delivering services in a government service delivery context in the public sector. When selecting elective units for this specialist stream, take into account technical and agency-specific systems and procedures.

* add topic PSPGSD401A , add topic PSPGSD402A and add topic PSPGSD403A are recommended for selection if not previously undertaken.

add topic PSPGOV413A

Compose complex workplace documents

add topic PSPGOV419A

Work with interpreters

add topic PSPGOV421A

Exercise delegations

add topic PSPGSD401A

Identify and select government service delivery options

add topic PSPGSD402A

Administer government service delivery options

add topic PSPGSD403A

Conduct government service delivery interviews

add topic PSPGSD404A

Administer delivery of financial and other benefits

add topic PSPGSD405A

Introduce the government service delivery model

add topic PSPGSD406A

Facilitate participation in government service delivery

add topic PSPGSD407A

Assist self-management of government service offers

add topic PSPGSD408A

Assist government service recipients with complex needs

add topic PSPGSD409A

Deal with incorrect payments and debts

Group E Land administration

This specialist stream covers the competencies required by public land administration officers.

*add topic PSPLAND404A is recommended for selection if not previously undertaken.

add topic PSPLAND401A

Assess Crown land

add topic PSPLAND402A

Undertake native title assessments

add topic PSPLAND403A

Prepare and lodge non-claimant native title applications

add topic PSPLAND404A

Investigate tenure applications *

add topic PSPLAND405A

Administer public reserves

add topic PSPLAND406A

Monitor reserves management

add topic PSPLAND407A

Coordinate land board sittings

add topic PSPLAND408A

Investigate Aboriginal land claims/applications

add topic PSPLAND409A

Handle compensation claims

add topic PSPREG404C

Investigate non-compliance

add topic PSPREG410B

Give evidence

add topic PSPREG412A

Gather and manage evidence

add topic PSPREG417A

Undertake compliance audits

Group F Injury claims administration

This specialist stream covers the competencies required of injury claims administrators in the public sector.

*add topic PSPIM401A ,add topic PSPIM408A and add topic PSPIM409A are recommended for selection if not previously undertaken.

add topic PSPIM301A

Process claims

add topic PSPIM401A

Conduct initial claim assessments

add topic PSPIM403A

Make claim determinations

add topic PSPIM406A

Implement and monitor return to work plans

add topic PSPIM407A

Promote and educate about injury management

add topic PSPIM408A

Monitor and review injury management cases

add topic PSPIM409A

Maintain injury management case files

add topic PSPREG410B

Give evidence

Group G Injury rehabilitation management

This specialist stream covers the competencies required of rehabilitation practitioners in the public sector.

*add topic PSPIM402A , add topic PSPIM404A , add topic PSPIM405A and add topic PSPIM406A are recommended for selection if not previously undertaken.

add topic PSPIM402A

Undertake initial rehabilitation assessments

add topic PSPIM404A

Conduct situational workplace assessments

add topic PSPIM405A

Develop return to work plans

add topic PSPIM406A

Implement and monitor return to work plans

add topic PSPIM407A

Promote and educate about injury management

add topic PSPIM408A

Monitor and review injury management cases

add topic PSPIM409A

Maintain injury management case files


Pathways...

    Not applicable.


Entry Requirements

Not applicable.


Licensing Information

Not applicable.


Employability Skills

FACETS ADDRESSED: Industry/enterprise requirements for this qualification include the following facets:

Communication

Qualifications at this level require the use of advanced communication strategies for interacting with internal and external clients, colleagues and managers. This has the following performance outcomes:

Deal with complex enquiries and complaints, giving directions, managing meetings and making workplace and public presentations, as well as speaking, listening and reading non-verbal cues, reading, writing and visual literacy. It includes the use of written communication involving the evaluation and composition of complex workplace documents, interpreting and evaluating workplace information, composing complex written materials and editing.

Collect and analyse information to achieve work unit objectives and meet client needs. This includes identifying and collecting information, analysing and interpreting information, developing and applying workable solutions, presenting information and maintaining information.

Use a range of communication methods with a diverse range of clients and colleagues from different levels in the organisation, including negotiation and problem solving in a wide range of government matters. This includes using negotiation/conflict resolution techniques to resolve difficult situations and making referrals in accordance with organisational policy and procedures. It also includes the use of a range of communication strategies/skills with a diverse workforce and client base including assertiveness, listening, non-verbal communication, language style, problem solving.

Collect, organise, record and report information in accordance with organisational procedures and defined guidelines, using a range of standard and complex information systems and operations in accordance with organisational policy and procedures. This includes collecting evidence and information and ensuring that it is accurate, relevant and reported according to organisational requirements and negotiating recommendations for improving methods or techniques in accordance with organisational policy and procedures.

Explain workplace issues and complex and formal documents such as legislation, using language and supporting material suitable to the needs of the audience and the situations they are likely to experience. This includes presenting information in a range of ways such as report format, numerically, in tables, with graphs, spatially.

Link ideas in written material through selection and use of words, grammatical structures, headings and punctuation appropriate to the purpose and use spelling, punctuation and grammar for workplace documents at an experienced level including editing drafts and recording to improve written communication.

Teamwork

Qualifications at this level require the development and maintenance of effective workplace relationships and networks. This requires the following performance outcomes:

Develop and maintain networks, including establishing and maintaining working relationships, and representing and promoting the organisation.

Promote the value of workplace diversity and the contribution it makes to effective work practices, the generation of new ideas, and the organisation's responsiveness to the community. This includes promoting the benefits of workplace diversity and contributing to diversity outcomes.

Handle difficult interpersonal situations and addressing the conflicts that may arise in day-to-day work activities. This includes identifying the cause of conflict, establishing and implementing strategies for dealing with conflict and evaluating the response and outcomes. It does not include formal negotiation, counselling or mediation.

Use collaborative planning with other workgroup members to integrate individual plans and build working relationships and identify work methods and practices and negotiate goals and outcomes to implement plans, in consultation with others. This includes providing feedback to workgroup members in regard to quality of client service delivery.

Identify the needs and viewpoints of individuals and consider them when implementing change. This includes suggesting options and opportunities for change to improve efficiency and effectiveness of the workgroup and the work environment, responding positively to suggestions for improvements made by workgroup members and acting on them where appropriate, giving and receiving feedback, including 'managing upwards'.

Encourage others (colleagues or those supervised) in the workplace to comply with legislation, including assisting others to comply with legislative requirements, and taking action on non-compliance.

Problem solving

Qualifications at this level cover the development, implementation and review of client services and the skills to address complex workplace and public issues in the context of government services, including monitoring problems in implementing work plans and propose solutions within area of responsibility. This requires the following workplace performance outcomes:

The delivery and monitoring of service to clients that requires understanding of the needs of existing and new clients which influence service requirements. This includes identifying and defining client needs, delivering client services, monitoring and improving client service delivery and reviewing client service.

The collection and analysis of information to achieve work unit objectives and meet client needs. It includes identifying and collecting information, analysing and interpreting information, developing and applying workable solutions, presenting information and maintaining information. This also includes carrying out more detailed analysis of information as required using relevant techniques including mathematical calculations and methods for numerical/graphical information.

The requirements for handling difficult interpersonal situations and addressing the conflicts that may arise in day-to-day work activities. It includes identifying the cause of conflict, establishing and implementing strategies for dealing with conflict and evaluating the response and outcomes. Strategies for the resolution of conflict take account of social and cultural differences and consistency with organisational policies and procedures. It does not include formal negotiation, counselling or mediation.

Numeracy for selecting and applying mathematical concepts, estimating, checking reasonableness of results and using a range of mathematical language to communicate mathematical information.

Initiative and enterprise

Qualifications at this level cover the skills required to implement a change process and includes understanding the reasons for change and initiating specific changes related to the work unit, suggesting options and opportunities for change, encouraging commitment to workplace change, monitoring and evaluating change and dealing with ambiguity in the change process. This requires the following performance outcomes:

The exercise of delegations in the public sector, including confirming the delegation, applying other interacting legislation, policy and guidelines, and exercising delegations.

Select innovative and cost-effective options for achieving objectives and aligned options to organisational aims, including conducting cost-benefit analysis and the preparation of written or oral quotations to provide goods or services to others, clarifying requirements, establishing costs and availability of resources, preparing estimates, preparing and submitting quotations and taking follow-up action. This also includes conducting market research in accordance with legislation, policy and procedures to confirm the viability of options.

Planning and organising

Qualifications at this level cover the development and implementation of work unit plans at both the work unit and individual level to achieve results through planning. It includes participating in the planning activities of the work unit, preparing individual work plans, and implementing and evaluating work plans. This requires the following performance outcomes:

The organisation of available resources at a senior operative rather than managerial level to facilitate achievement of work unit objectives. It includes acquiring and applying available resources, monitoring and reporting on resource usage and maintaining resources. It also includes applying public sector legislation, including occupational health and safety and environmental requirements in the context of resource usage, storage and maintenance.

The application of knowledge of government processes, including applying information relating to machinery of government, and applying knowledge of organisational functions and protocols, Legislation and regulations applying across the public sector, such as equal employment opportunity, equity and diversity.

Complete planning activities within the defined timeframe and meet the organisation's requirements, evaluate proposals, outcome and preparation process using feedback from a range of stakeholders and use results to improve subsequent quotations, develop contingency plans to ensure operational continuity, and revise work plans according to changes in work priorities and organisational needs.

Self management

Qualifications at this level require autonomous management of work roles, duties and responsibilities within the limitations of job descriptions, level of authority and delegations and departmental policies and procedures. This requires the following performance outcomes:

Identify and respond to risks using risk management procedures and treatments. This applies to the risks inherent in all aspects of everyday work in the public sector as well as to specific functional activities and projects related to the particular mandate of the organisation. It covers establishment of the risk context, identification, analysis and evaluation of risks, risks treatment, and monitoring and review of risk treatment plan.

Evaluate work activities based on feedback from workgroup members and other stakeholders and develop options for dealing with ambiguity and criteria for assessing those options and communicate them to the workgroup. This includes recognising and accepting the need to operate within constraints beyond one's own control and access and use information ethically and legally.

Plan career development and pathways. This includes self-assessment of skills and abilities, investigation of possible career opportunities, developing and implementing a career plan and monitoring progress against the plan.

Promote the value of workplace diversity and the contribution it makes to effective work practices, the generation of new ideas, and the organisation's responsiveness to the community. This includes promoting the benefits of workplace diversity and contributing to diversity outcomes.

Learning

Qualifications at this level cover the skills required to provide mentoring, coaching and performance review for others as well as personal career and skills development. This requires the following performance outcomes:

Plan career directions and pathways. This includes self-assessment of skills and abilities, investigation of possible career opportunities, developing and implementing a career plan and monitoring progress against the plan.

Undertake a gap analysis to identify those skills that are common to both preferred future career and the organisation's requirements. This includes reflecting on competencies and performance, maintaining currency in knowledge of principles and practices applied in the workplace, monitoring the acquisition of skills and experience and respond to feedback on achievement of performance requirements

Monitor the work performance of another person and provide feedback. This includes planning for performance monitoring and feedback, monitoring performance, providing and documenting feedback, determining action, and reviewing performance monitoring and feedback. It covers the provision of on-the-job coaching to colleagues and reflects the situation in many workplaces where formal and informal on-the-job coaching is extremely common. It includes preparation for coaching, and provision of and follow-up of coaching.

Identify learning from workplace experiences, share outcomes with others and transfer them to other initiatives including identifying and promoting training and awareness programs to encourage and support the skills development and advanced practice of others.

Technology

Qualifications at this level cover the technology skills required for general government workplaces and services. This requires the following performance outcomes:

Use workplace technology for a range of applications including, resource ordering, managing and financial requirements, computerised techniques for information management, computer technology for data storage, security, retrieval and presentation.

Specialists elective competencies cover the specific equipment and technology required by those specialist functions.