Manage a small team

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBSMB407A, 'Manage a small team'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage a small team' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Develop staffing plan

1.1. Determine staffing requirements to allow the business to run effectively, in accordance with the business requirements as outlined in the business plan

1.2. Identify and compare the existing skills/competencies of owner/s and staff with business requirements to identify any gaps

1.3. Develop policies and procedures for owner/s and staff, in accordance with the business plan

2. Recruit, induct, train and retain the team

2.1. Develop job/position descriptions, competencies required and selection criteria to meet the needs of the business

2.2. Judge information obtained from each candidate against specified selection criteria and decide selection in accordance with business needs and legal requirements

2.3. Induct new staff members in accordance with the policies and procedures of the business

2.4. Make team members aware of their responsibilities and performance requirements as soon as practicable and take opportunities to coach team members who are unfamiliar with the procedures of the business

2.5. Develop and implement a staff development program and career paths based on the requirements of business and staff competencies

2.6. Advertise staff vacancies appropriately in accordance with staffing plan

3. Comply with INDUSTRIAL RELATIONS obligations

3.1. Clarify workplace rights and obligations of employers and employees, in accordance with legal requirements and codes of practice

3.2. Counsel staff, if required, in a positive and constructive manner and record outcomes accurately

4. Maintain staff records

4.1. Develop staff records system to provide timely and accurate information, in accordance with confidentiality, legal and taxation requirements

4.2. Monitor and accurately maintain the system for recording and retrieving personnel and payroll information and seek specialist advice where required

5. Manage staff

5.1. Regularly review contribution and skills of self and other team members to ensure performance is in line with agreed performance measures

5.2. Monitor and adjust staffing requirements to respond to any changes in tasks and functions required by the business

5.3. Support and encourage staff, and acknowledge and reward their contribution to the business

5.4. Regularly provide opportunities for staff to discuss work related issues

5.5. Develop contingency plans to cope with unexpected or extreme situations and take appropriate corrective action as required

6. Review team performance

6.1. Develop positive and constructive relationships with and between team members

6.2. Review and update team objectives in support of business goals on a regular basis in consultation with team members

6.3. Identify strengths and weaknesses of team against current and expected work requirements

6.4. Schedule time, on a regular basis, for team members to review work operations in order to maintain and improve operational efficiency

6.5. Encourage team members to monitor their own performance, suggest improvements and to identify professional development needs, in accordance with personal and business requirements

6.6. Monitor and review staff turnover rate

Qualifications and Skillsets

BSBSMB407A appears in the following qualifications:

  • ACM40310 - Certificate IV in Companion Animal Services
  • PRM40209 - Certificate IV in Asset Maintenance (Pest Management)
  • PRM30204 - Certificate III in Asset Maintenance (Pest Management - Technical)
  • LMF60308 - Advanced Diploma of Furniture Design and Technology
  • LMF40308 - Certificate IV in Musical Instrument Making and Repair
  • LMF50508 - Diploma of Furniture Design and Technology
  • LMF50308 - Diploma of Stained Glass and Lead Lighting
  • LMF40508 - Certificate IV in Furniture Design and Technology
  • FNS41010 - Certificate IV in Banking Services
  • FNS51510 - Diploma of Credit Management
  • FNS40110 - Certificate IV in Credit Management
  • CPC40911 - Certificate IV in Plumbing and Services
  • ICT40210 - Certificate IV in Telecommunications Network Engineering
  • ICT40510 - Certificate IV in Telecommunications Network Planning
  • ICT40410 - Certificate IV in Radio Frequency Networks
  • ICT40110 - Certificate IV in Optical Networks
  • ICT40310 - Certificate IV in Telecommunications Radio Communications
  • ICT40610 - Certificate IV in Telecommunications Networks Technology
  • ICT30410 - Certificate III in Telecommunications Digital Reception Technology
  • SFL40110 - Certificate IV in Floristry
  • SIS40110 - Certificate IV in Community Recreation
  • SIS40210 - Certificate IV in Fitness
  • CPP40507 - Certificate IV in Property Services (Business Broking)
  • CPP40811 - Certificate IV in Access Consulting
  • AUR31005 - Certificate III in Automotive Sales
  • AUR50105 - Diploma of Automotive Management
  • AUR40105 - Certificate IV in Automotive Management
  • BSB40407 - Certificate IV in Small Business Management
  • WRH40109 - Certificate IV in Hairdressing
  • PSP42010 - Certificate IV in School Support Services
  • PSP41904 - Certificate IV in Government (School Support Services)
  • CUV50407 - Diploma of Photoimaging
  • SFI50211 - Diploma of Fishing Operations
  • SFI40111 - Certificate IV in Aquaculture
  • SFI40511 - Certificate IV in Seafood Processing
  • SFI40611 - Certificate IV in Seafood Industry Sales and Distribution
  • LMT60207 - Advanced Diploma of Medical Grade Footwear
  • FDF30310 - Certificate III in Plant Baking
  • FDF40110 - Certificate IV in Food Processing
  • FDF30810 - Certificate III in Plant Baking
  • FDF30110 - Certificate III in Food Processing
  • FDF30210 - Certificate III in Pharmaceutical Manufacturing
  • FDF40210 - Certificate IV in Pharmaceutical Manufacturing
  • RGR40408 - Certificate IV in Racing (Greyhound Trainer)