Retrieve information from records

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBRKG303B, 'Retrieve information from records'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Retrieve information from records' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Locate/retrieve records required

1.1. Identify and refine search criteria and keywords (or other control information) to retrieve records, in consultation with user making request

1.2. Adopt a systematic approach to details that are difficult to determine

1.3. Search business or records system to retrieve records according to agreed criteria

1.4. Locate or retrieve records to match request

2. Ensure security of records

2.1. Identify person requesting the record and access category confirmed, in accordance with organisational procedures

2.2. Check security and access clearance documents to match with category of identified person requesting the record

2.3. Where necessary, inform user of access denial. in accordance with organisational procedures

3. Provide required information or records

3.1. Mask specific records, or portions thereof, to prevent access where required

3.2. Prepare requested information for requester in an appropriate format

3.3. Deliver record, or record information, within the specified timeframes

3.4. Document the process

Qualifications and Skillsets

BSBRKG303B appears in the following qualifications:

  • PUA32709 - Certificate III in Public Safety (Intelligence Operations)
  • FNS30310 - Certificate III in Accounts Administration
  • FNS30110 - Certificate III in Financial Services
  • BSB30807 - Certificate III in Recordkeeping
  • SIF30108 - Certificate III in Cemetery and Crematorium Operations
  • PSP30104 - Certificate III Government
  • HLT32907 - Certificate III in Health Administration