This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties such as:
responding to customer enquiries
sales and service
maintaining financial records
performing clerical duties
applying fundamental skills in banking, credit management, insurance and retail financial services
Packaging Rules
13 units must be achieved:
4 core units
plus9 elective units
all elective units of competency may be selected from the elective bank below
a maximum of 3 electives may be selected from units aligned to Certificate III qualifications in the FNS10 Financial Services Training Package or another endorsed Training Package or accredited course
a maximum of 3 electives may be selected from units aligned to Certificate IV qualifications in the FNS10 Financial Services Training Package or another endorsed Training Package or accredited course.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
Core units of competency:
BSBOHS303B Contribute to OHS hazard identification and risk assessment
BSBWOR203A Work effectively with others
BSBWOR204A Use business technology
FNSINC301A Work effectively in the financial services industry
Elective units of competency:
BSBCCO201A Action customer contact
BSBCCO304B Provide sales solutions to customers
BSBITU304A Produce spreadsheets
BSBITU305A Conduct online transactions
BSBRKG303B Retrieve information from records
BSBRKG304B Maintain business records
FNSACC303A Perform financial calculations
FNSASIC301C Establish client relationship and analyse needs *
FNSASIC302C Develop, present and negotiate client solutions *
FNSASIC303A Provide advice on First Home Saver Account Deposit Products and Non-cash Payments
FNSACM302A Prepare, match and process receipts
FNSACM303A Process payment documentation
FNSPRT301A Establish entitlements to an intestate estate
FNSPRT302A Administer a non-complex estate
FNSPRT303A Administer a non-completed trust
FNSRTS301A Provide customer service in a retail agency
FNSRTS302A Handle foreign currency transactions
FNSRTS303A Balance retail transactions
FNSRTS304A Administer debit card services
FNSRTS305A Process customer accounts
FNSRTS306A Process customer transactions
FNSRTS307A Maintain Automatic Teller Machine (ATM) services
FNSRTS308A Balance cash holdings
FNSRTS309A Maintain main bank account
FNSRTS401A Manage credit card services
FNSRTS402A Prepare government returns and reports
PSPGOV414A Provide workplace mentoring
NB Units marked '*' are required for Tier 2 ASIC accreditation and external recognition in line with the Financial Services Reform (FSR) compliance.
Qualification Pathway
This qualification is suited to an Australian Apprenticeship pathway.
The primary pathway from this qualification is entry level employment in a range of financial services sectors. Depending on the sector entered specialist FNS10 Financial Services Training Package qualifications at Certificate III and IV would support career progression.
Selecting the identified elective units could meet Tier 2 Australian Securities and Investments Commission (ASIC) accreditation requirements for providing limited financial products advice. Conditions relating to this should be obtained from ASIC.
Not applicable.
Not applicable.
QUALIFICATION SUMMARY | |
Employability Skill | Industry/enterprise requirements for this qualification include: |
Communication | conducting research to collect and analyse information and present it in report form having the ability to question, clarify and evaluate information investigating and negotiating to resolve disputes liaising with internal and external personnel with an ability to 'read' verbal and non-verbal body language using a range of techniques and sales skills to elicit feedback from customers using specialist language in written and oral communication writing in a range of styles to suit different audiences |
Teamwork | receiving feedback on performance referring matters to nominated person as required working as a member of a team and applying knowledge of one's own role to achieve team goals |
Problem solving | collecting, comparing and contrasting data in order to create reports using problem solving tools and techniques to balance and reconcile amounts |
Initiative and enterprise | contributing to solutions to workplace challenges contributing to the design and preparation of reports to effectively present workplace information identifying cross-selling opportunities |
Planning and organising | contributing to the planning process by researching and validating information relating to estates planning work considering resources, time and other constraints processing routine documents and maintaining files, managing information, and scheduling and coordinating competing tasks |
Self-management | managing own time and priorities and dealing with contingencies operating within industry and organisational codes of practice, legislation and regulations taking responsibility as required by work role and ensuring all organisational policies and procedures are followed |
Learning | acquiring and applying knowledge of services and organisational policies and procedures asking questions to clarify instructions seeking advice on technical issues using online help and manuals to solve basic technology problems |
Technology | using electronic communication devices and processes such as internet, software packages and email, to produce written correspondence and reports using technology to assist the management of information and to assist the planning process |