Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSFPL603A, 'Provide comprehensive monitoring and ongoing service'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Provide comprehensive monitoring and ongoing service' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Discuss and confirm with client arrangements for ongoing service | 1.1. Ongoing service options are prepared for presentation to client and most appropriate option recommended 1.2. Prepared options include provision for best practice in ongoing service delivery in terms of frequency of contact, quality and thoroughness of assessment against performance targets in the financial plan 1.3. Areas and targets to be reviewed and allocation of responsibilities are clearly defined and agreed upon 1.4. Ongoing standard of service is agreed with client including quality parameters, reporting frequency and arrangements for reviews and client initiated changes 1.5. Fees and charges for ongoing service are explained and confirmed with client including the costs of service needs outside the requirements of the agreement 1.6. An agreement for ongoing service is signed by the client |
2. Establish procedures for providing ongoing service | 2.1. Personnel to implement each action in the ongoing service arrangements are identified and briefed 2.2. Internal and external documentation requirements are identified and followed 2.3. Key revision dates are diarised and client contact arrangements are established 2.4. Procedures for client to request unscheduled reviews are made 2.5. Monitoring procedures are established for critical timings and priorities |
3. Undertake and/or supervise monitoring of financial plan | 3.1. Arrangements are established for monitoring ongoing performance of the financial plan 3.2. Arrangements are made for monitoring quality of ongoing client service 3.3. Representative ensures quality of ongoing service meets industry best practice and organisation and regulatory requirements 3.4. Representative ensures instructions are issued to internal and external personnel as per plan requirements 3.5. Checks and follow-ups are made on lodgement of documentation to ensure plan timings are met 3.6. Representative ensures fees and charges are obtained and processed according to organisation and legislative requirements 3.7. Clear arrangements are established for client to contact representative at any time with concerns/queries |
4. Establish long-term professional relationship with client | 4.1. Communication arrangements between representative and client are regular and include scheduled meetings 4.2. Client satisfaction is monitored against performance indicators of the practice |