Provide workplace mentoring

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPGOV414A, 'Provide workplace mentoring'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide workplace mentoring' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Establish the need for mentoring

1.1 The purpose of the mentoring relationship is identified

1.2 The expectations and goals of the mentoring relationship are clarified with the other party

1.3 Skill sets that may be shared within the objectives/goals of the mentoring relationship are identified and confirmed

1.4 A mentoring agreement/contract is negotiated and agreed in accordance with the identified need, personal expectations and cultural or other considerations

2. Develop a mentoring plan/framework

2.1 The scope and boundaries of the mentoring relationship are identified in accordance with organisational procedures

2.2 Ground rules are established and realistic expectations are negotiated

2.3 Confidentiality of the relationship is established and maintained in accordance with legislation, policy and procedures

2.4 The perceptions of others outside the mentoring relationship are managed in accordance with organisational procedures

3. Facilitate mentoring relationship

3.1 Confidence, self esteem, respect and trust are developed in the mentoring relationship

3.2 Personal experiences and knowledge are shared with the person being mentored in accordance with agreed objectives

3.3 The person being mentored is supported to develop/use skills in problem solving and decision making

3.4 Personal and professional networks are used to assist/support the person being mentored

3.5 The person being mentored is assisted to identify and access opportunities for development

3.6 Techniques are used for resolving differences/problems without damaging the relationship, or assistance is obtained in accordance with organisational policy and procedures

4. Monitor mentoring relationship

4.1 Planning assistance and guidance are provided as requested by the person being mentored in a form and style to suit their requirements

4.2 Feedback is provided to the person being mentored on progress towards achieving the expectations and goals of the mentoring process

4.3 Changes in the mentoring relationship are recognised and discussed

4.4 Closure of the mentoring arrangement is negotiated and managed once objectives have been met or either party wishes to withdraw

5. Evaluate effectiveness of mentoring

5.1 The benefits gained from the mentoring process are established and discussed

5.2 The personal benefits gained from providing mentoring are reflected on and articulated

5.3 The benefits and outcomes of the mentoring arrangement for the organisation are identified and reported in accordance with organisational policy and procedures to improve the mentoring system/program

Qualifications and Skillsets

PSPGOV414A appears in the following qualifications:

  • FNS30110 - Certificate III in Financial Services
  • CHC52310 - Diploma of Community Services (Development and/or Humanitarian Assistance)
  • CSC40107 - Certificate IV in Correctional Practice
  • PSP42010 - Certificate IV in School Support Services
  • PSP41904 - Certificate IV in Government (School Support Services)
  • PSP42210 - Certificate IV in Government (Workplace Relations)
  • PSP42310 - Certificate IV in Government (Trade Measurement)
  • PSP40104 - Certificate IV in Government