Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSORG601A, 'Negotiate to achieve goals and manage disputes'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Negotiate to achieve goals and manage disputes' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Establish the needs of the parties | 1.1. Desires, needs, requirements and outcomes of all parties are identified and established through open and professional communication strategies 1.2. Potential issues and problems as well as successful outcomes for the organisation and the client are identified and documented 1.3. Strategies and options for achieving outcomes are identified, analysed and discussed with relevant parties 1.4. Risks and contingency strategies are identified and evaluated 1.5. Information, facts and issues relevant to the situation are established, and where required, expert advice from third parties or other professionals is sought prior to negotiations |
2. Negotiate to achieve an agreed outcome | 2.1. Strategies and options to achieve goals and complete processes are agreed to and professionally communicated to the relevant parties 2.2. Strategies and options are reviewed for compliance with contractual, legislative, regulatory and professional requirements, and are in accordance with the organisation policies and procedures 2.3. Agreement by all parties is sought, confirmed and properly documented |
3. Identify and document causes of disputes | 3.1. Issues or disputes are promptly identified and analysed and the position of the relevant parties are established 3.2. The confidence of other parties is established through open and professional communication and through respect and empathy for other viewpoints and positions 3.3. Disputes and issues are promptly and accurately documented and verified with all other relevant parties |
4. Implement and manage strategies to resolve disputes | 4.1. Strategies and options which are most likely to achieve favourable outcomes for all relevant parties are identified, evaluated and implemented 4.2. Proceedings to settle the dispute are implemented promptly and are in accordance with legislative, regulatory, professional and the organisation's requirements 4.3. The dispute is managed to optimise the likelihood of a favourable outcome for all parties in line with the organisation's policies and goals 4.4. Procedures to resolve dispute are in accordance with the organisation's policies and procedures and with legislative, regulatory and professional requirements 4.5. Accurate, thorough and accessible records of all aspects of the dispute documented for follow-up and future reference 4.6. Relevant parties are contacted to identify any follow-up action required to ensure client satisfaction |