Communicate in the workplace

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBCMM201A, 'Communicate in the workplace'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Communicate in the workplace' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Gather, convey and receive information and ideas

1.1. Collect information to achieve work responsibilities from appropriate sources

1.2. Use method/s and/or equipment to communicate appropriate ideas and information to the audience

1.3. Use effective listening and speaking skills in verbal communication

1.4. Seek input from internal and external sources to develop and refine new ideas and approaches

1.5. Respond to instructions or enquiries promptly and in accordance with organisational requirements

2. Complete workplace documentation and correspondence

2.1. Present written information and ideas in clear and concise language to ensure the intended meaning of correspondence is understood by recipient

2.2. Draft and present correspondence within designated time lines

2.3. Ensure presentation of written information meets organisational standards of style, format and accuracy

2.4. Complete workplace forms and documentation in a clear, concise and easy to read format

3. Communicate in a way that responds positively to individual differences

3.1. Value all individuals and treat them with respect, courtesy and sensitivity

3.2. Take into consideration cultural differences in all verbal and non-verbal communication

3.3. Use communication to develop and maintain positive relationships, mutual trust and confidence

3.4. Make efforts to use basic strategies to overcome language barriers

3.5. Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols

Qualifications and Skillsets

BSBCMM201A appears in the following qualifications:

  • PUA32909 - Certificate III in Public Safety (Vehicle Recovery)
  • PUA32709 - Certificate III in Public Safety (Intelligence Operations)
  • PUA32409 - Certificate III in Public Safety (Air Dispatch)
  • PUA21110 - Certificate II in Public Safety (Military Skills)
  • PUA32609 - Certificate III in Public Safety (Field Petroleum Operations)
  • FNS30610 - Certificate III in Insurance Broking
  • BSB20107 - Certificate II in Business
  • BSB20207 - Certificate II in Customer Contact
  • FPP30110 - Certificate III in Pulping Operations
  • FPP20210 - Certificate II in Papermaking Operations
  • FPP20110 - Certificate II in Pulping Operations
  • FPP30210 - Certificate III in Papermaking Operations
  • CUE20103 - Certificate II in Live Production, Theatre and Events
  • HLT32607 - Certificate III in Pathology
  • HLT21307 - Certificate II in Aboriginal and/or Torres Strait Islander Primary Health Care