SIT31212 - Certificate III in Holiday Parks and Resorts
Certificate III in Holiday Parks and Resorts
This qualification reflects the role of individuals who use a range of well-developed operational skills. They use discretion and judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members.
Job roles
This qualification provides a pathway to work in a front office, housekeeping or grounds maintenance environment in holiday parks and resorts.
Possible job titles include:
grounds person
handyperson
housekeeper
receptionist.
Subjects
19 units must be completed:
7 core units
12 elective units, consisting of:
6 units from the list below
6 units from the list below, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units
BSBSUS201A Participate in environmentally sustainable work practices
BSBWOR202A Organise and complete daily work activities
SITTIND202 Source and use information on the holiday park and resort industry
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
SITXWHS301 Identify hazards, assess and control safety risks
This qualification is suitable for an Australian Apprenticeship pathway.
Pathways into the qualification
Individuals may enter SIT31212 Certificate III in Holiday Parks and Resorts with limited or no vocational experience and without a lower level qualification.
Pathways from the qualification
After achieving SIT31212 Certificate III in Holiday Parks and Resorts, individuals could progress to SIT40812 Certificate IV in Holiday Parks and Resorts or to broader qualifications in Hospitality.
Entry Requirements
There are no entry requirements for this qualification.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
Employability Skills
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
Communicating with colleagues and customers to determine their specific needs; interpreting verbal and written information on customer requirements to ensure efficient service delivery; determining and interpreting customer preferences to sell proactively and persuasively; empathising and negotiating acceptable solutions to customer problems and complaints; interpreting and providing clear and accurate information to customers in a culturally appropriate way to ensure a positive holiday parks and resort experience.
Initiative and enterprise
Identifying, suggesting and discussing a range of new holiday parks and resort product and service options to improve profitability and service provision for the holiday parks and resort business.
Learning
Knowing the structure of, networks within and sources of new information on the holiday parks and resort industry to enable the sourcing of ongoing learning opportunities; knowing own product knowledge and service skill strengths and weaknesses and taking responsibility for own professional development; proactively seeking and sharing information with colleagues on new holiday parks and resort trends, products, services and suppliers.
Planning and organising
Collecting, analysing and organising customer, product and procedural information to efficiently plan and deliver holiday parks and resort products and services; collecting and analysing appropriate information to meet the specific needs of the customer group; pacing the delivery of information, products and services to meet operational and customer requirements; setting timelines, planning and organising own work flow to coordinate the delivery of a positive service outcome for holiday parks and resort customers.
Problem-solving
Anticipating problems that may arise with operational and service activities; mitigating problems by planning operational and service activities; identifying and clarifying the extent of problems; taking responsibility for to solving operational and service issues; referring high-level problems to supervisors and participating in the solution; using discretion and judgement as well as predetermined policies and procedures to guide solutions to operational and service problems.
Self-management
Independently organising own work time and priorities to prepare for and deliver holiday parks and resort sales and operational activities; taking responsibility for own lead job role, legal and other responsibilities in servicing the holiday parks and resort customer and for resolving service difficulties; reviewing and reflecting on own work performance and seeking feedback and guidance on success in effectively servicing the needs of customers.
Teamwork
Working as a skilled team member to deliver the quality service goals of the holiday parks and resort business; taking responsibility for own lead role in servicing the needs of customers; working collaboratively as a team member by giving and receiving instructions and providing feedback and assistance to other team members to complete operational and service activities; providing guidance and instruction to assistant or trainee team members; showing social and cultural sensitivity to team members.
Technology
Understanding the operating capability of, selecting and using tools, equipment, computer systems, software and information systems that assist in holiday parks and resort sales and operational activities; selecting and using the right personal protective equipment to manage personal safety in the workplace.
