Certificate IV in Personal Injury Management (Underwriting)

This qualification reflects job roles requiring well-developed skills and a broad knowledge base in a wide variety of contexts within the personal injury management sector. It may involve supervision or leadership and guidance with some limited responsibility for the policy processing of others. Possible work functions may include:

evaluating new underwriting business within a large organisation

working as an underwriting agent

coordinating new underwriting business

managing an underwriting team

settling policy payments and terminations

assessing risk in relation to new business within policy guidelines

negotiating terms and conditions with clients within policy guidelines

leading and supporting a team

Subjects

Packaging Rules

13 units must be achieved.

4 core units

9 elective units

at least 5 elective units of competency must be selected from the elective bank below

a minimum of 2 electives must be selected from units aligned to Certificate IV qualifications in FNS10 Financial Services or another endorsed Training Package

a maximum of 2 electives can be selected from units aligned to Diploma qualifications in any endorsed Training Package or accredited course

a maximum of 2 electives can be selected from units aligned to Certificate III qualifications in any endorsed Training Package or accredited course.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.

Core units of competency:

add topic BSBCUS301A Deliver and monitor a service to customers

add topic FNSINC401A Apply principles of professional practice to work in the financial services industry

add topic FNSPIM303A Work within the personal injury management sector

add topic FNSPIM406A Develop and maintain knowledge of personal injury management insurance

Elective units of competency:

add topic BSBFLM303C Contribute to effective workplace relationships

add topic BSBMGT401A Show leadership in the workplace

add topic BSBRES401A Analyse and present research information

add topic BSBWOR404B Develop work priorities

add topic FNSCRD403A Manage and recover bad and doubtful debts

add topic FNSCUS402A Resolve disputes

add topic FNSISV401A Evaluate risk for new business

add topic FNSISV402A Underwrite new business

add topic FNSISV404A Underwrite renewal business

add topic FNSPIM403A Educate clients on personal injury management issues

add topic FNSPIM407A Register policy

add topic FNSPIM408A Renew and maintain policy

add topic FNSPIM410A Collect, assess and use information

add topic FNSPIM501A Develop a return to work and health strategy

Pathways...

    Qualification Pathway

    The primary pathway from this qualification is employment in the personal injury management sector that may relate to job roles within:

    workplace injury insurance

    CTP insurance

    This qualification may be suited to an Australian Apprenticeship pathway.

    A further learning pathway utilising qualifications such as FNS50110 Diploma of Personal Injury Management would support career progression.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

QUALIFICATION SUMMARY

Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

actively consulting stakeholders and seeking client feedback

developing and writing reports to specifications

fostering client stakeholder relationships and providing a high level of customer service and relationship management

presenting cases at conciliation conferences/courts/tribunals and reviewing hearings

using effective high level written and oral skills to mediate, negotiate and facilitate resolutions

Teamwork

working effectively within a multi-disciplinary team

working with a wide range of experts inside and outside the organisation, such as senior underwriters and risk assessors

Problem solving

analysing and assessing a client's underwriting proposal

collecting, comparing and contrasting data

developing and implementing payment schedules

using dispute resolution techniques

using judgement and decision making skills

Initiative and enterprise

developing innovative approaches to prepare client portfolio's within guidelines

matching employer's requirements and legislative requirements and or policy terms and conditions

Planning and organising

conducting initial assessments, and developing and monitoring clients' compensation underwriting portfolio's

developing and implementing contingency management strategies to keep clients informed or new and additional risks

monitoring, reviewing and closing policies

preparing for hearings

researching clients' educational needs and documenting information

using and maintaining systems, records and reporting procedures

Self-management

applying underwriting management skills

managing own time and priorities and dealing with contingencies

representing organisation in a professional manner at hearings and court cases

working ethically and complying with all industry codes of practice and legislative requirements

Learning

advising policy holders on rehabilitation and return to work services

arranging induction and training for workers within the underwriting team

ensuring capacity to interpret and apply legislation

maintaining currency of knowledge of legislation, injury management models and related services

Technology

conducting web searches and using corporate templates

using business technology such as computers, and word processing and document management software

using presentation equipment and materials

using research data devices and telecommunication devices and equipment