Issue contracts of insurance covering non-routine and complex situations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSISV501A, 'Issue contracts of insurance covering non-routine and complex situations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Issue contracts of insurance covering non-routine and complex situations' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Identify non-routine, complex aspects and clarify the customer's situation

1.1. Non-routine and complex aspects of the customer's requirements are identified

1.2. All necessary information is elicited from the customer

1.3. Specialists are consulted where necessary

1.4. Relevant parameters for non-routine, complex situations are applied

1.5. Risk information advised by client is verified

1.6. Survey requirements are implemented, if applicable

2. Determine appropriate approach to complex and non-routine aspects

2.1. Relevant parameters are assessed and interpreted to determine organisation approach

2.2. Specialists within and outside the organisation are consulted as necessary

2.3. Terms, conditions of contract and premiums are determined within relevant parameters

2.4. Request is referred to higher authority if outside policy and organisation guidelines

3. Issue insurance contact

3.1. Any special aspects of the policy are identified and notified to client

3.2. Where applicable under law an unacceptable request is declined, customer is informed and reasons given

3.3. Relevant calculations and contract documentation are completed and reviewed to ensure it meets organisation procedures and legislative requirements

3.4. Documentation is checked for accuracy and omissions according to operating procedures for non-routine, complex contracts

3.5. Cover note, quote, or new insurance policy is issued following organisation operating procedures and dispatched to client


Qualifications and Skillsets

FNSISV501A appears in the following qualifications:

  • FNS51110 - Diploma of General Insurance
  • FNS50110 - Diploma of Personal Injury Management