Certificate III in Retail
This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgement. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team.
This qualification is suitable for an Australian Apprenticeship pathway.
Individuals with this qualification are able to perform roles, such as:
providing in-depth product and service advice in a retail environment
selling products and services in variety of retail settings
supervising a checkout area
leading a team preparing and selling fast food items
leading a department team within a large store or supermarket
acting as an assistant to a manager of a small to medium store
organising and maintaining work areas and displays
carry out specific responsibilities, such as merchandising.
Possible job titles include:
customer service representative
assistant store manager