Statement of Attainment

These competencies from the SIR07 V3 Retail Services Training Package meet skills required to undertake the role of coach or mentor in a customer service environment.


This skill set provides the skills and knowledge required by a line manager in the retail services setting.


The Coaching and Mentoring consists of:


Unit Code

Unit Title

add topic BSBLED401A

Develop teams and individuals

add topic SIRXQUA002A

Lead a team to foster innovation

add topic TAEDEL301A

Provide work skill instruction

add topic TAEDEL402A

Plan, organise and facilitate learning in the workplace

add topic TAEDEL404A

Mentor in the workplace


These units provide a credit towards the SIR40212 Certificate IV in Retail Management.