Statement of Attainment
These competencies from the SIR07 V3 Retail Services Training Package meet skills required to undertake the role of coach or mentor in a customer service environment.
Audience
This skill set provides the skills and knowledge required by a line manager in the retail services setting.
Subjects
The Coaching and Mentoring consists of:
Units | Unit Code | Unit Title |
Develop teams and individuals | ||
Lead a team to foster innovation | ||
Provide work skill instruction | ||
Plan, organise and facilitate learning in the workplace | ||
Mentor in the workplace |
Pathways...
These units provide a credit towards the SIR40212 Certificate IV in Retail Management.