Certificate II in Retail Services
This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.
Individuals with this qualification are able to perform roles, such as:
provide product and service advice in a retail store
sell products and services in a variety of retail settings
work as a checkout operator
check stock and replenish shelves
organise and maintain work areas and displays.
Possible job titles
customer service assistant