Assessor Resource
MSS405011A
Manage people relationships
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to a person (who may be a manager, technical specialist or other person) who is required to work with employees and relevant people, encourage them to accept change and also to increase the quality, quantity and reliability of output consistent with customer requirements.
This unit primarily requires strong communication, teamwork and problem solving skills to achieve effective relationships that support a competitive systems and practices environment. Initiative, enterprise, planning and organising are also required to ensure relationships are monitored and issues are resolved proactively. The unit also includes aspects of self-management and learning to ensure improvement of own performance and communication skills.
This unit of competency covers the skills and knowledge required to manage the human relationship aspects of implementing and operating competitive systems and practices.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)