The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Pharmacy protocols and procedures may include: | interacting with the customer to establish: who the product is for symptoms duration of symptoms other existing health conditions if the customer has seen the doctor lately insulin or other diabetes medication being used by the customer if the customer is registered under the National Diabetes Services Scheme (NDSS) when the customer last had food assessing: customer responses to questions own confidence that the product or service requested by the customer or envisaged by the pharmacy assistant is right for the customer’s condition and requirements. |
Customer requirements may include: | a single blood glucose test assistance with blood glucose testing home testing equipment or products insulin regular blood glucose monitoring at intervals as advised by a doctor. |
Triggers for referral to a pharmacist must include: | customer is: a child under 2 an aged person pregnant or breastfeeding taking other medicines customer has: had the complaint for some time other health conditions, such as asthma or high blood pressure used the product before but is not satisfied with its efficacy requested a large quantity of one or more medicines customer appears to be: sick angry confused dissatisfied uncertain under the influence of drugs or alcohol pharmacy assistant is unsure and needs confirmation of the medicine selected, even if the product has been requested by name request for Pharmacist Only Medicine. |
Customer may include people: | from a range of social, cultural and ethnic backgrounds and with varying mental and physical abilities visiting the pharmacy, contacting the pharmacy by phone, or in their own home with special needs, such as: the elderly infants who are: drug or alcohol affected emotionally unstable mentally unstable physically unwell. |
Diabetes types and related conditions may include: | type 1 diabetes or insulin dependent diabetes type 2 diabetes or noninsulin dependent diabetes gestational diabetes hyperglycaemia or higher than normal blood sugar levels hypoglycaemia or lower than normal blood sugar levels. |
Regular intervals may include: | before: breakfast (for fasting reading) lunch dinner two hours after a meal before rigorous exercise if feeling unwell. |
Prepare for blood glucose testingmay include: | methods and equipment for disinfection taking the customer to a designated testing area washing hands wearing personal protective equipment, such as gloves setting up equipment, including: digital blood glucose testing equipment adhesive bandages alcohol wipes sharps container loading a trigger lancet device with a disposable lancet. |
Alternative selected areamay include: | forearm thigh palm of hand. |
Pharmacy blood glucose testing recordmay include: | pharmacy identification and telephone number a customer copy and duplicate pharmacy file copy with the following content: customer’s name and address date fasting or not fasting insulin amounts test time blood glucose level relevant notes regarding individual customer circumstances that may have impacted on the reading. |
Use, care and maintenancemay include: | caring for strips, such as: storing them in a dry place replacing the cap immediately after use checking that the use-by date is valid operating equipment according to product manufacturer’s instructions, such as: switching on and setting the digital meter matching disposable lancets to machines wiping down equipment with alcohol wipes checking equipment calibration replacing batteries in the digital meter loading the trigger lancet device loading the test strip into the testing meter safely disposing of used lancets. |
Common reasons for inaccurate readings may include: | using the wrong strip for the digital meter using strips that have expired or been stored incorrectly using the machine incorrectly not washing hands before testing incorrect calibration or set-up of the digital meter low battery levels in the digital meter. |
Personal blood glucose record may include: | day, month and time of day insulin amounts used test times and blood glucose levels for each test comments. |
Conditions relating to supply may include: | federal and state or territory legislation industry codes of practice, standards and guidelines the application of NDSS benefits for registered customers pharmacy protocols and procedures relating to the sale of diabetesrelated medicines and products, aids and equipment. |
Diabetes-related products, aids, test kits and equipment may include: | insulin syringes pens lancets prescribed diabetic medicines blood glucose monitoring machines, reagent strips urine glucose testing kits. |
Relevant sourcesmay include: | Consumer Medicine Information (CMI) website and phone line pharmacist manufacturer information product brochures and leaflets supplied by a pharmacist self-care and health-care information website of support organisations, such as Diabetes Australia. |
Specialist services and practitioners may include: | doctors diabetic educators pharmacist support organisations, such as Diabetes Australia other health-care specialists. |