Assessor Resource
SIRCPPK309
Assist customers seeking to relieve common allergic symptom reactions
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to community pharmacy employees working as pharmacy assistants. Pharmacy assistants work directly with customers, providing information on and supplying Pharmacy Medicines and unscheduled medicine products to relieve common allergic symptom reactions. In situations where customers require referral to a pharmacist for therapeutic advice, or where the supply of Pharmacist Only Medicines or products is required, the pharmacy assistant gathers information, refers the customer on, and then supports the pharmacist by finalising the supply of medicines and products.
A person undertaking this role is required to work under the supervision of a pharmacist.
This unit describes the performance outcomes, skills and knowledge required to assess customer needs, select and supply relevant products, and advise on self-care practices to relieve common allergic symptom reactions.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)