The following knowledge must be assessed as part of this unit: pharmacy policies, protocols and procedures relating to the sale of women's and men's health medicines, aids, kits and equipment common symptoms of women's and men's health-related conditions common factors that can contribute to or women's and men's health problems and related lifestyle and self-care information range of women's and men's health medicines and basic understanding of modes of action for products that can be sold without the involvement of a pharmacist common side-effects of taking medicines and using health aids and equipment women's and men's health aids and equipment use, care and storage requirements for aids and equipment basic understanding of transference of infection related to women's and men's health conditions and appropriate infection control strategies product and health condition terminology sources of information, advice and specialist services related to women's and men's health role boundaries and responsibilities, and circumstances under which referral to a pharmacist and other pharmacy staff is required communication skills to collect and provide information to customers, including use of structured and open-ended questions and interpretation of non-verbal cues techniques for questioning and discussing issues or a highly sensitive nature procedures to follow for collecting and supplying information to an agent acting on behalf of a customer communication methods and systems to operate as part of a team and provide relevant information to a pharmacist and other pharmacy staff as required. |