Assessor Resource
SIRXCOM101
Communicate in the workplace to support team and customer outcomes
Assessment tool
Version 1.0
Issue Date: April 2024
This unit relates to frontline service staff and supervisors.
This unit describes the performance outcomes, skills and knowledge required for effective communication with customers and other staff in the workplace. It involves establishing contact with customers, processing information, working in a team, maintaining personal presentation, following routine instructions, and reading and interpreting retail documents.
The unit covers the ability to select and use verbal and non-verbal communication techniques to interact with colleagues and customers in a positive and inclusive manner, and to interpret and generate workplace information in a variety of formats.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)