List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Lead the team. | 1.1.Lead by example demonstrating high standards of personal performance and behaviours reflective of organisational values. 1.2.Promote an environment in which team members are motivated to achieve high standards of performance. 1.3.Communicate openly and honestly with team members to create a positive team culture. 1.4.Consult with team members when making decisions that impact them. |
2. Delegate work. | 2.1.Delegate tasks and responsibilities to team members, clearly defining team and individual responsibilities and limits of responsibilities. 2.2.Consult with and inform team members about expected standards of performance using appropriate communication methods. |
3. Monitor performance standards. | 3.1.Provide team members with feedback on their performance against expected standards. 3.2.Recognise coaching needs and provide on the job coaching to team members for improved performance. 3.3.Determine factors contributing to poor performance and implement solutions for improved performance. 3.4.Address ongoing poor performance according to organisational procedures. 3.5.Encourage team members to offer ideas, views or suggestions for improved operation. |
4. Take action on performance issues. | 4.1.Deal with team and individual workplace issues fairly, openly and promptly according to organisational policies and procedures. 4.2.Manage difficult conversations with team members and reach timely solutions. 4.3.Complete accurate and neutral reporting on team member performance where performance issues exist. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
lead and manage a work team, across the duration of two different work shifts, by:
delegating workplace tasks and responsibilities to a team
evaluating team performance
coaching for improvement in performance on two occasions
implementing a strategy for improve team performance
follow organisational policies and procedures to effectively manage the following difficult situations:
consistent poor performance
workplace conflict.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
organisational policies and procedures for:
monitoring standards of performance
addressing poor performance
dealing with workplace conflict
role and importance of monitoring team members performance and providing feedback
role of leadership in managing frontline teams
strategies for:
identifying causes of poor performance
improving team performance outcomes
organisational standards of performance
principles and techniques in interpersonal communication skills:
conflict resolution
team building
delegation
key principles of coaching and how they are used to assist others in completion of job tasks:
explanation
questioning
listening to trainee
observing and evaluating trainee competency
providing feedback.
Skills must be demonstrated in:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
relevant documentation:
organisational policies and procedures for:
standards of performance
addressing poor performance
dealing with workplace conflict
organisational standards of performance
team members; these can be:
individuals in an industry workplace, or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.