Assessor Resource
SIRXSRM804
Continuously improve operational retail processes
Assessment tool
Version 1.0
Issue Date: April 2024
This unit of competency supports the needs of senior managers and business owners within the retail industry with significant responsibility for managing and improving the operations of an organisation.
This unit describes the performance outcomes, skills and knowledge required to ensure the principles and practices of continuous improvement are embedded within the organisation.
Effective process improvement requires a thorough analysis of current organisational processes and methodologies. Opportunities for process improvement are carefully analysed against set criteria and decisions for change and improvement are documented and communicated. Principles of sustainability are also used to ensure changes will have longevity and will add value to the organisation and wider community.
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