List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Process registrations. | 1.1.Interpret and accurately process event registrations according to organisational procedures and timelines. 1.2.Identify, collect and process missing customer information within appropriate timelines. 1.3.Offer alternatives for unavailable registrations or provide information on waitlist options. 1.4.Answer enquiries about costs and other event details. 1.5.Record customer details using appropriate systems and technology. 1.6.File event registrations according to organisational procedures. |
2. Update registrations. | 2.1.Accurately update financial status of registrations. 2.2.Accept, process and record requests for amendments or cancellations. 2.3.Provide details of amendment or cancellation conditions and charges and confirm customer understanding. |
3. Monitor and report on registrations. | 3.1.Monitor registrations and generate registration reports for relevant personnel. 3.2.Identify and report on problems emerging from registration information. 3.3.Take action to address potential attendance issues according to individual responsibility and organisational procedures. |
4. Produce final registration documentation. | 4.1.Check and finalise event registration details within designated timelines. 4.2.Prepare and issue customer documents within designated timelines. 4.3.Check and correct as necessary all documentation for accuracy prior to issue. 4.4.Generate and distribute final registration reports in agreed formats and styles according to procedures and timelines. 4.5.Minimise use of printed materials and maximise electronic transmission of documents to reduce waste. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
process and administer registrations for six different customers through to finalisation for at least two different types of events
produce reports for registrations for each of the above events on:
breakdown of attendances per session, site, table or venue
payment status
special requests
characteristics of attendees
numbers
progress towards attendance expectations
sources of registrations
complete registrations within commercial time constraints and deadlines.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
operation systems and software programs used to process and monitor event registrations
types of events for which registrations are required:
business and corporate
community
entertainment and leisure
exhibitions, expositions and fairs
festivals
fundraising
government and civic
meetings and conventions
social
sports
types of customers for different types of events and methods of administering different registrations
customer information required to administer registrations
different formats for, inclusions, and uses of:
financial administration documents for customer payments
customer event attendance documents
event registration reports
for specific organisation or event:
features of event programs, schedules, inclusions and specific costs
information required by event coordinators and managers to monitor attendance numbers and deliver events
procedures and deadlines for processing and administering registrations and issuing registration reports
generating and issuing invoices and credit notes for changed registrations
receiving, processing and recording payments.
Skills must be demonstrated in an operational events business or activity where event registrations are processed and monitored. This can be:
an industry workplace
a simulated event set up for the purpose of skills assessment.
Assessment must ensure access to:
event registration documentation:
event program
event schedules
event inclusions and costs
information or sales kit
confirmation letters
credit notes
invoices
name lists
participant name badge or identification document
receipts
service vouchers
site maps
sponsor advertisements
tickets
comprehensive operational and capacity information for venues and sites for the events listed in the knowledge evidence
industry current technology and software for processing event registrations
event registrants with whom the individual can interact; these can be:
registrants in an industry workplace who are assisted by the individual during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:
have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.