Assessor Resource
SITXLAN3__A
Conduct workplace oral communication in a language other than English
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to individuals working in any industry context and at many different levels of responsibility. Frontline, supervisory or management personnel may use the language skills described in this unit.
This unit may be customised for training delivery and assessment of proficiency in any language.
However, for reporting purposes, recognition is limited to those languages listed below which are of importance to the tourism industry.
A specific code has been allocated for each of these languages, as detailed below. In addition, each language must be indicated in brackets after the unit title.
For example: SITXLAN301A Conduct workplace oral communication in a language other than English (Arabic).
SITXLAN301A
(Arabic)
SITXLAN302A
(Indonesian)
SITXLAN303A
(Cantonese)
SITXLAN304A
(Dutch)
SITXLAN305A
(Finnish)
SITXLAN306A
(French)
SITXLAN307A
(German)
SITXLAN308A
(Greek)
SITXLAN309A
(Hindi)
SITXLAN310A
(Hungarian)
SITXLAN311A
(Italian)
SITXLAN312A
(Japanese)
SITXLAN313A
(Korean)
SITXLAN314A
(Malay)
SITXLAN315A
(Mandarin)
SITXLAN316A
(Polish)
SITXLAN317A
(Portuguese)
SITXLAN318A
(Russian)
SITXLAN319A
(Serbian)
SITXLAN320A
(Spanish)
SITXLAN321A
(Swedish)
SITXLAN322A
(Swiss German)
SITXLAN323A
(Taiwanese)
SITXLAN324A
(Thai)
SITXLAN325A
(Turkish)
SITXLAN326A
(Croatian)
SITXLAN327A
(Bosnian)
SITXLAN328A
(Australian Indigenous languages)
SITXLAN329A
(AUSLAN)
This unit describes the performance outcomes, skills and knowledge required to carry out both predictable and non-routine and varied communication in tourism and hospitality workplaces in a language other than English involving daily transactions and interactions. It covers the speaking and listening skills required to provide customer service, conduct negotiations at a functional level, and establish and maintain customer relations.
This unit can be used for training delivery and assessment of oral proficiency in any language other than English. There is no direct parity with any formal language proficiency ratings or assessment framework, but this unit broadly relates to International Second Language Proficiency Ratings (ISLPR)3.
This unit is the third in a hierarchical set of four units dealing with oral communication and cultural skills in a language other than English, ranging from entry to fluency and increasing in complexity with the level of linguistic and cultural ability. These units do not align with Australian Qualifications Framework (AQF) levels and do not include interpreting or translating, which are higher-level specialist skills.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)