Assessor Resource

TAEEDU401A
Coordinate provision of pastoral care services to international students

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to individuals coordinating the provision of pastoral care in a variety of international education contexts. They will be carrying out administration work using well developed skills and drawing from a broad knowledge base in one or more international education sectors (schools, English language training organisations, vocational education and training, higher education, postgraduate education). These organisations could be onshore or offshore and could be public or private.

This unit describes the performance outcomes, skills and knowledge required to coordinate provision of quality services and support required by international students enrolled in an Australian education institution.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

applying and monitoring cross-cultural communication in the provision of pastoral care services in an international education context

providing relevant information and quality advice about the provision of pastoral care services in relation to international education at the appropriate work role level

coordinating, reviewing and improving the provision of pastoral care services in line with organisational policies, legislative and regulatory requirements

knowledge of legislative and regulatory requirements governing overseas students studying in Australia.

Context of and specific resources for assessment

Assessment must ensure:

access to opportunities to participate in a range of practical exercises and projects

access to relevant documents.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

evaluation of supervisor's reports

analysis of projects, case studies, completed records and reports developed by the candidate

review of organisational risk management strategies established and promoted in relation to the provision of pastoral care services

oral or written questioning to assess knowledge of impact and influence of cultural difference on the provision of pastoral care services

evaluation of communication of compliance information in relation to clients and stakeholders

review of reporting on student satisfaction survey with pastoral care services

analysis of documentation reviewing trends in the provision and uptake of pastoral care services.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other educational administration units

customer service units.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to interact effectively in an intercultural context with clients, co-workers and stakeholders; to handle sensitive matters; to effectively gather, convey, receive and act on information; to use effective questioning and active listening techniques; to apply appropriate cross-cultural communication techniques, to overcome communication barriers, and to give and receive feedback

initiative and enterprise skills to access and consult relevant people, and to manage compliance and risks associated with pastoral care provision

learning skills to access and understand requirements of relevant legislation and regulations, particularly the Education Services for Overseas Students (ESOS) Act 2000 and subsequent amendments, and related legislation; Department of Immigration and Citizenship (DIAC) guidelines for international students under 18 years of age; child protection; occupational health and safety; and privacy and confidentiality

literacy skills to gather and record information relevant to provision of pastoral care services; to interact with others and report on compliance and outcomes planning and organising skills to maintain an accessible contact list

problem-solving skills to resolve issues and conflict, and to negotiate outcomes

self-management skills to provide adequate and accurate information to students, and to plan and support provision of pastoral care services

technology skills to use a computer and other office equipment to access, record and retrieve information relevant to pastoral care and related student services.

Required knowledge

aspects of pastoral care offered in a range of settings

cross-cultural communication principles and protocols

impact and influence of cultural difference on provision of pastoral care services

international education workplace environment

legislative and regulatory requirements governing overseas students studying in Australia under the auspices of an Australian organisation

limitation of responsibility and own role parameters in coordinating pastoral care provision in relation to the roles of pastoral care specialisations both within and external to the organisation

organisational policies and procedures

own work role and team's work role

position and work roles of organisational personnel

requirements of education and training legislation

student support services and systems such as learning support and counselling services

types of issues that could concern international students such as:

student wellbeing and welfare such as cultural adjustment, cross-cultural communications and expectations, illnesses, accidents, mental health problems, accommodation, financial matters, loneliness and isolation

course-related issues such as student progress, access to services, English language and other support

grievances and concerns such as assessment and marking concerns, bullying or intimidation, crimes, property and personal security issues

compliance related issues such as non-attendance or insufficient attendance, visa non-compliance, interruption of studies

staffing related issues such as professional limitation of staff responsibility and parameters of roles, staff performance, student/teacher workplace behaviour expectations, differentiation among staff roles and managing staff workloads, time and resources.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Student groups and individuals may include:

international students in:

English Language Intensive Courses for Overseas Students (ELICOS) centres

institutes and private colleges

pre-university and bridging programs

primary and secondary schools

universities

nationally based groups or other international student support organisations and groups

students who could have specific support needs:

first year students

groups defined by religious or cultural background

postgraduate students

students identified as being at risk

students under 18 years of age

students with dependents

Relevant legislation, regulations and codes may include:

current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:

anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance

business compliance relevant to work roles

child protection legislation and regulations

ESOS Act, subsequent amendments and related legislation

employment, education and training - relevant to onshore and offshore provision

environmental issues

ESOS Assurance Fund requirements

immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )

National Code of Practice for Registration Authorities and Providers of International Education and Training

occupational health and safety

privacy and confidentiality

relevant state/territory tenancy Acts

relevant state/territory education legislation and regulations relating to overseas student accommodation for under 18 year olds

Transnational Quality Strategy (2005)

workplace employment practices and industrial relations

quality assurance guidelines set by particular organisations e.g. cultural diversity, equity and access, critical incidents and workplace practices

Pastoral care specialisations may include:

academic course advice

accommodation advice and information, including homestay programs

careers counselling

chaplaincy services

disability services

financial advice

international student advice

language and learning support

medical and health services

residential advisory services

student counselling

Standards applicable to the delivery of pastoral care services may include:

Australia Quality Training Framework (AQTF) Standards for Registered Training Organisations, the nationally agreed standards for vocational training and education - includes coverage of delivery and assessment, client services requirements and records

National ELT Accreditation Scheme (NEAS) standards for young learners and for teaching English language to international students

Pastoral care services external to the organisation may include:

community support services such as interpreters

ethnic support groups

gambling and drug-related support services

mental illness services

religious groups

telephone counselling emergency and crisis support services

Student support programs may include:

community links programs

crime awareness and prevention programs

cultural support programs

first year support programs

homestay programs

orientation programs

peer support and mentoring programs

postgraduate programs

pre-departure programs

returning home programs

spouse and dependent support programs

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Report relevant information regarding potential and actual pastoral care requirements of student groups and individuals 
Establish and promote organisational risk management strategies in relation to provision of pastoral care services 
Administer and report on results of organisational surveys and assessments of international student expectations and needs 
Ensure information is in line with relevant legislation, regulations and codes 
Monitor own communication skills to ensure effectiveness of pastoral care advice for students from diverse cultural backgrounds 
Coordinate work roles and responsibilities, and identify and assess resources for advising students 
Consult relevant personnel in pastoral care specialisations to identify roles and services 
Formulate support programs and services to meet international student needs 
Manage grievance processes using organisational policy and procedures 
Manage student information and records, for compliance with privacy and confidentiality standards 
Schedule consultation and debriefing for and with, work colleagues 
Select and record information about relevant legislation, regulations and codes in relation to provision of pastoral care services 
Select and record information about organisational policy and practices relating to provision of pastoral care services 
Communicate information in relation to compliance with relevant legislation, regulations, codes and organisational policies and procedures, to clients and stakeholders 
Monitor and report on implementation of policy and processes in relation to provision of pastoral care for students, to ensure compliance 
Monitor compliance with standards applicable to the provision of pastoral care services 
Recommend adjustments to organisational policies and procedures to appropriate organisational personnel 
Review information about and access to, international student support and pastoral care services 
Consult appropriate pastoral care services external to the organisation 
Manage resources for information to international students and other stakeholders 
Make adjustments to formats and access to information, according to compliance and organisational requirements 
Implement and review improvements to communication systems 
Review trends in the provision and uptake of pastoral care services 
Establish quality indicators and strategies for developing appropriate organisational student support programs 
Conduct comparative reviews of student support programs across a range of organisations 
Implement and promote improvements in student support and pastoral care provision 
Survey student satisfaction with pastoral care services and report to appropriate organisational personnel 

Forms

Assessment Cover Sheet

TAEEDU401A - Coordinate provision of pastoral care services to international students
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Assessment Record Sheet

TAEEDU401A - Coordinate provision of pastoral care services to international students

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Assessment task 1: [title] Result: Competent Not yet competent

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