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Elements and Performance Criteria

1. Process transaction
   • Accurately process transaction
   • Accurately process transaction through point of sale equipment
   • Provide correct and accurate receipts to customer
   • Thank customer according to workplace requirements
   • Observe correct hygiene while handling cash transactions
2. Process transaction
   • Accurately process transaction
   • Accurately process transaction through point of sale equipment
   • Provide correct and accurate receipts to customer
   • Thank customer according to workplace requirements
   • Observe correct hygiene while handling cash transactions

Range Statement

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Performance Evidence

Evidence must demonstrate the candidate's consistency of performance over time.

The candidate must:

identify point of sale equipment

process a range of sales transactions to meet customer requirements in accordance with workplace requirements

calculate total cost of sale

manually calculate change

provide correct and accurate receipts to customers in line with workplace requirements

demonstrate courteous and respectful customer relations

refer enquiries to more senior staff if appropriate

apply relevant workplace health and safety requirements

use communication skills appropriate to customer and enterprise requirements

use mathematical skills relevant to the task

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Knowledge Evidence

The candidate must demonstrate a basic functional knowledge of:

procedures for using point of sale equipment

workplace requirements for dealing with customer enquiries

regulatory requirements related to weights and measures

relevant workplace health and safety requirements

legal requirements and details necessary for acceptance of cheques

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