Elements and Performance Criteria
- Respond to a medical emergency during a flight
- Illness or injury among passengers or crew is identified in accordance with workplace procedures
- Identified illness or injury is reported to Pilot In Command (PIC) and/or a senior crew member, and appropriate action is taken in accordance with workplace procedures
- Directions of senior crew members are followed in accordance with workplace procedures
- Appropriate first aid response is assessed and applied when medical circumstances demand
- Medical assistance is sought from among other crew members and passengers if necessary, in accordance with workplace procedures
- Medilink and other means of remote medical advice and assistance are accessed as required, in accordance with workplace procedures
- Respond to adverse weather and/or flying conditions
- Directions of PIC and/or senior crew members are followed in adverse weather and/or flying conditions or turbulence
- Hazards are identified, risks are assessed and control measures are implemented
- Passengers are advised to adopt safe seating positions and to take required precautions in accordance with workplace procedures and regulatory requirements
- Passengers are assisted and reassured during adverse conditions as required
- Appropriate personal response actions are taken in response to perceived hazardous situations in accordance with crew resource management (CRM) principles
- Communication is maintained with passengers and other aircrew members during abnormal conditions
- Personal initiative and experience is utilised in securing self and equipment in turbulence
- Respond to abnormal or emergency aircraft situations
- Directions of senior crew members are followed in an abnormal or emergency situation
- Appropriate personal response actions are taken in response to abnormal or emergency situations
- Emergency procedures are implemented in accordance with regulatory requirements, consistent with the nature of the emergency
- Passengers are assisted and reassured during an emergency as required
- Communication is maintained with passengers and other flight members during an emergency
- Assist in evacuating an aircraft
- Directions of senior crew members are followed in aircraft evacuation
- Evacuation procedures are implemented in accordance with workplace and regulatory requirements
- Passengers are appropriately assisted and reassured during evacuation process as required
- Communication is maintained with passengers and other aircrew members during evacuation
- Respond to fire on board an aircraft
- Appropriate fire protection procedures are implemented in accordance with workplace and regulatory requirements
- Relevant regulatory and workplace fire emergency procedures are followed in a fire
- Directions of senior crew members are followed in an aircraft fire
- Appropriate passenger support and assistance is provided during a fire emergency
- Communication is maintained with passengers and other aircrew members during a fire emergency
- Complete required documentation for an abnormal or emergency incident
- Abnormal or emergency cabin service incidents are identified and interpreted in accordance with workplace reporting procedures
- All required aircraft documentation relevant to an abnormal or emergency cabin service incident is completed and processed, in accordance with workplace requirements including requirements for work health and safety (WHS)/occupational health and safety (OHS) and/or safety incident reports