ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Respond to a medical emergency during a flight

1.1

Illness or injury among passengers or crew is identified in accordance with workplace procedures

1.2

Identified illness or injury is reported to Pilot In Command (PIC) and/or a senior crew member, and appropriate action is taken in accordance with workplace procedures

1.3

Directions of senior crew members are followed in accordance with workplace procedures

1.4

Appropriate first aid response is assessed and applied when medical circumstances demand

1.5

Medical assistance is sought from among other crew members and passengers if necessary, in accordance with workplace procedures

1.6

Medilink and other means of remote medical advice and assistance are accessed as required, in accordance with workplace procedures

2

Respond to adverse weather and/or flying conditions

2.1

Directions of PIC and/or senior crew members are followed in adverse weather and/or flying conditions or turbulence

2.2

Hazards are identified, risks are assessed and control measures are implemented

2.3

Passengers are advised to adopt safe seating positions and to take required precautions in accordance with workplace procedures and regulatory requirements

2.4

Passengers are assisted and reassured during adverse conditions as required

2.5

Appropriate personal response actions are taken in response to perceived hazardous situations in accordance with crew resource management (CRM) principles

2.6

Communication is maintained with passengers and other aircrew members during abnormal conditions

2.7

Personal initiative and experience is utilised in securing self and equipment in turbulence

3

Respond to abnormal or emergency aircraft situations

3.1

Directions of senior crew members are followed in an abnormal or emergency situation

3.2

Appropriate personal response actions are taken in response to abnormal or emergency situations

3.3

Emergency procedures are implemented in accordance with regulatory requirements, consistent with the nature of the emergency

3.4

Passengers are assisted and reassured during an emergency as required

3.5

Communication is maintained with passengers and other flight members during an emergency

4

Assist in evacuating an aircraft

4.1

Directions of senior crew members are followed in aircraft evacuation

4.2

Evacuation procedures are implemented in accordance with workplace and regulatory requirements

4.3

Passengers are appropriately assisted and reassured during evacuation process as required

4.4

Communication is maintained with passengers and other aircrew members during evacuation

5

Respond to fire on board an aircraft

5.1

Appropriate fire protection procedures are implemented in accordance with workplace and regulatory requirements

5.2

Relevant regulatory and workplace fire emergency procedures are followed in a fire

5.3

Directions of senior crew members are followed in an aircraft fire

5.4

Appropriate passenger support and assistance is provided during a fire emergency

5.5

Communication is maintained with passengers and other aircrew members during a fire emergency

6

Complete required documentation for an abnormal or emergency incident

6.1

Abnormal or emergency cabin service incidents are identified and interpreted in accordance with workplace reporting procedures

6.2

All required aircraft documentation relevant to an abnormal or emergency cabin service incident is completed and processed, in accordance with workplace requirements including requirements for work health and safety (WHS)/occupational health and safety (OHS) and/or safety incident reports