Elements and Performance Criteria
- Discuss menu items and selections
- Culinary styles and cooking methods of menu items are discussed with passengers using appropriate language, terminology and correct pronunciation according to the passenger's needs
- Passengers are advised on the selection of menu items available, providing options and possible variations where appropriate to passenger and operational needs
- Advise passengers on food
- Information is accessed from appropriate sources in order to advise passengers on menu items in accordance with workplace procedures
- Passengers are advised on a range of foods, in terms of varieties, quality factors, ingredients and cooking methods, where applicable, using standard airline descriptions and in accordance with workplace procedures
- Foods are described using standard industry descriptions in terms of preparation methods and styles of service
- Advise passengers on special menu items
- Passengers are advised on special menu items using standard airline descriptions and the appropriate terminology in accordance with workplace procedures
- Appropriate responses are made to passenger requests for information on dietary features of special menu items in accordance with workplace procedures
- Contribute to menu development