Required skills

communication skills to request advice to receive feedback and to work with a team

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

literacy skills to identify work requirements and to understand and process basic workplace documentation

organisational skills to plan work priorities and arrangements

technology skills to select and use technology appropriate to communication tasks

Required knowledge

key provisions of relevant legislation from all forms of government that may affect aspects of business operations such as

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

occupational health and safety OHS

organisational policies plans and procedures especially style guide

spelling grammar and punctuation

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

using communication methods appropriate to the audience

producing clear concise and correct written communication

providing prompt responses to requests for information

knowledge of relevant legislation

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

examples of workplace documents including policies and procedures relating to communication

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of written information and ideas

demonstration of techniques

observation of presentations

review of correspondence and completed workplace forms and documentation

assessment of presentation of written information

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other generaladministration units

Communication equipment may include:

Verbal communication may include:

Organisational requirements may include:

Written information may include:

Correspondence may include:

Standards may include: