Elements and Performance Criteria
- Access a range of information systems
- Efficiently logon to information systems
- Navigate screens efficiently to locate displays and information relevant to role
- Use a database management system (DBMS) to control data access, enforce data integrity, manage concurrency, and access information
- Manage use of information systems efficiently according to organisational requirements
- Process customer information using multiple information systems
- Analyse customer enquiry to identify information needs
- Identify information systems required to satisfy information needs
- Use information systems according to organisational processes to complete customer enquiry or transaction
- Record customer information in information systems to complete customer enquiry or transaction
- Use the shortest reasonable pathways to navigate between and within information systems
- Maintain contact and communication with customer while operating information systems
- Verify information with customer to complete transaction
- Identify and rectify information system and processing errors
- Identify errors in information system, relevant to role
- Analyse errors for impact on information system and customers
- Identify source of errors, where possible
- Consult with stakeholders to identify actions to rectify errors
- Arrange rectification and confirm amendments are accurate
- Inform customers of errors and take necessary action
- Identify information system faults and notify relevant personnel according to policy
- Recommend procedural change according to policy