Elements and Performance Criteria
- Identify requirements of customer engagement role
- Identify specific customer engagement operations and relate these in industry-wide context
- Identify role of customer engagement in relation to the organisation
- Identify personal customer engagement role and operations
- Relate personal operations to organisation’s customer engagement objectives
- Identify major components of customer engagement infrastructure
- Relate personal operations to customer engagement infrastructure
- Manage personal performance
- Use available resources, systems and support effectively
- Identify key performance indicators (KPIs) and comply with organisational processes and reporting protocols, policies and procedures
- Comply with organisational, regulatory and legislative requirements
- Identify personal performance requirements and expectations and adopt strategies to achieve them
- Identify and participate in performance management and development processes
- Maintain a professional approach to employment
- Display a positive and ethical approach to employment and role
- Identify realistic short and long-term career objectives
- Relate personal capabilities to current role and career objectives
- Identify strategies for projecting a professional image in current role
- Contribute to promotion of the organisation and its staff, to customers
- Participate in a workplace team