1. Obtain, record and analyse information
   • Identify information sources
   • Collect and document information according to organisational procedures and legislative and policy requirements
   • Collate, sort and analyse information collected in relation to purpose for which it is being obtained
   • Ensure contents of recording forms and reports are in line with organisational requirements
2. Take and compile statements
   • Take comprehensive statements from sources appropriate to matter being investigated, according to organisational procedures and legislative and policy requirements
   • Use active listening when taking accurate statements from people
3. Conduct interviews
   • Plan, manage and conduct interviews to gather maximum information relevant to matter being examined
   • Treat all interviewees fairly and equitably
   • Conduct and record interviews according to legislation, policy and procedures
4. Use information and database systems
   • Enter information into database, adhering to data entry security procedures
   • Identify and use appropriate sources of information when recording data
   • Access and store information according to legislation, policy and procedures
5. Use interview and evidence recording equipment
   • Operate recording equipment according to legislation, policy and procedures
   • Produce records according to organisational requirements and procedures
   • Maintain equipment and usage logs in good order
6. Conduct follow-up activities
   • Identify and use communication links within organisation to exchange information
   • Assess relevance of information received in terms of its intended purpose
   • Dispose of irrelevant information according to legislation, policy and procedures

This section specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.