Required skills

communication skills to facilitate individual and group discussion and to prepare rsums

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

interpersonal skills to counsel candidates using the employment services agency

presentation and training skills to provide training for candidates

research and data collection skills to check candidate information for detail and accuracy

Required knowledge

key provisions of relevant legislation from all forms of government that affects business operations codes of practice and national standards such as

disability discrimination

equal employment opportunity EEO

freedom of information legislation

industrial relations

occupational health and safety OHS

privacy legislation

racial discrimination

range of organisational products and services

range of training options and solutions

range of techniques used in training coaching and mentoring

relevant stateterritory and federal industrial relations systems

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

strategies developed to retain candidates

advice and support to candidates about employment

provision of appropriate training to candidates which promotes their chances of employment

development and implementation of strategies to improve services to candidates

knowledge of relevant legislation

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

access to workplace documentation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

assessment of written reports summarising strategies to retain candidates training evaluations andor service improvement

observation of training sessions delivered to candidates

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

oral or written questioning

review of authenticated documents from the workplace or training environment

review of testimony from team members colleagues supervisors managers clients or candidates

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other human resources units

Candidates may include:

Candidate information may include:

Candidate requirements may include:

Strategies may include:

Clients may include:

Post placement support may include: