Elements and Performance Criteria
- Seek, receive and communicate information and ideas
- Collect information associated with the achievement of work responsibilities from appropriate sources
- Communicate ideas and information to diverse audiences in an appropriate and sensitive manner
- Seek contributions from internal and external sources to develop and refine new ideas and approaches in accordance with organisational processes
- Facilitate consultation processes to allow employees to contribute to issues related to their work, and promptly communicate outcomes of consultation to the work team
- Promptly deal with and resolve issues raised, or refer them to relevant personnel
- Encourage trust and confidence
- Treat people with integrity, respect and empathy
- Encourage effective relationships within the framework of the organisation’s social, ethical and business standards
- Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
- Adjust interpersonal styles and methods in relation to the organisation’s social and cultural environment
- Identify and use networks and relationships
- Contribute to positive outcomes
- Identify difficulties and take action to rectify the situation within own level of responsibility according to organisational and legal requirements
- Support colleagues in resolving work difficulties
- Regularly review workplace outcomes and implement improvements in consultation with relevant personnel
- Identify and resolve poor work performance within own level of responsibility and according to organisational policies
- Deal constructively with conflict, within the organisation’s established processes