Elements and Performance Criteria
- Determine franchisee obligations and legislative requirements
- Identify obligations under franchising agreement
- Identify relevant legislative requirements
- Access codes of practice and material that interprets and explains obligations and legislative requirements
- Clarify obligations and legislative requirements with franchisor and relevant government and licensing agencies
- Develop strategies for compliance with franchisee obligations and legislative requirements
- Analyse available information on obligations and legislative requirements to develop strategies for compliance
- Check strategies with franchisor to determine suitability to operate franchise within obligations and legislative requirements
- Use strategies to develop regular, cyclical compliance checks
- Complete training to facilitate compliance requirements
- Undertake scheduled compliance checks
- Communicate compliance requirements to staff
- Delegate compliance checks to relevant staff and provide training and support for staff to carry out these checks
- Record timing and outcomes of compliance checks according to organisational requirements
- Identify instances of noncompliance from compliance checks
- Act on identified instances of non-compliance with franchisee obligations and legislative requirements
- Determine courses of action to address instances of noncompliance
- Seek assistance of franchisor or other relevant parties to address noncompliance
- Take action to address noncompliance
- Make checks to ensure noncompliance has been addressed
- Monitor compliance in a specific area to ensure continuing compliance
- Analyse reasons for noncompliance to guide future compliance