Required skills

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

communication and negotiation skills to secure new franchisees and sites

problemsolving skills to resolve issues in establishment of formal agreements with franchisees

Required knowledge

legislation codes of practice and national standards relating to occupational health and safety OHS company law fair trading antidiscrimination and other areas specific to the franchise operation

Franchising Code of Conduct

franchise specific obligations

as per franchise agreement

as per updates and amendments to agreement over time

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

establishing a strategic plan for franchise expansion

providing advice and support to franchisees

completing an agreement with franchisees

knowledge of relevant legislation codes of practice and national standards

Context of and specific resources for assessment

Assessment must ensure

access to business documentation

access to feedback from franchisees

access to an actual workplace or simulated environment

access to office equipment and resources

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of market research to identify opportunities for new sites or regions

evaluation of applicants business planning documents

analysis of responses to case studies and scenarios

demonstration of techniques

observation of presentations

oral or written questioning to assess knowledge of franchising arrangements

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBFRAB Establish a franchise operation

BSBFRA501B Establish a franchise operation.

Strategic plan for expansion of franchise operation may include:

Industry data may include:

Applicants for new sites or regions may include:

Requirements for establishing a franchise may include:

Products may include:

Applicant's business planning documents may include:

Permits may include:

Physical and human resources may include:

Requirements for entering into franchise agreement may include:

Franchisee obligations may include:

Legislative requirements may include:

Training may be: