Required skills

ability to relate to people from a range of social cultural and ethnic backgrounds and physical and mental abilities

communicationconsultation skills to ensure all relevant groups and individuals are advised of what is occurring and are provided with an opportunity for input

conflict management skills to mediate negotiate andor attempt to obtain consensus between individualsgroups in conflict situations which are dysfunctional in relation to the organisations performance

networking skills to ensure support from key groups and individuals for conceptsideasproductsservices

risk management skills to analyse identify and develop mitigation strategies for identified risks

Required knowledge

human resource planning

human resource specialist assistance available

industrial agreements

key result areas of the organisation

organisational plans and objectives strategic tactical and operational

organisational policies relating to balancing familywork relationships

organisational support services for employees external and internal

performance measurement systems utilised within the organisation

relevant legislation from all levels of government that affects business operation such as

award and enterprise agreements and relevant industrial instruments

Occupational Health and Safety

environmental issues

equal opportunity

industrial relations

antidiscrimination

relevant industry codes of practice

staff development strategies

unfair dismissal rules and due process

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

While the unit is designed for nonspecialist HR managers there is an expectation that competence will be demonstrated in the implementation of the full range of employee relations activities

Negotiation of employment agreementscontracts and the maintenance of high standards of performance in respect to equal opportunity and the management of diversity are key areas of assessment

Conflict management and early intervention in respect to employee grievancesproblems are also key elements of the evidence to be presented during assessment

Context of and specific resources for assessment

Assessment must ensure

access to appropriate documentation and resources normally used in the workplace

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

assessment of written reports on employee relations

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

observation of presentations on employee relations management

oral or written questioning to assess knowledge of human resources functions being reviewed and policy frameworks

evaluation of research undertaken

review of documentation analysing the strengths and weaknesses of employee relations policies and strategies

review of documentation of behaviours associated with managing diversity and resolving employee problems and grievances

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Employee relations includes:

Strategies and policies may include:

Risk management means:

Employee rights and obligations refers to:

Conditions of employment may include:

Problem solving processes may include:

Specialist means:

Diversity refers to:

Education and communication plans refers to: