Required skills

analytical skills to classify and report information

literacy skills to read and understand a variety of texts and to write edit and proofread documents to ensure clarity of meaning accuracy and consistency of information

problemsolving skills to deal with information which is contradictory ambiguous inconsistent or inadequate

technology skills to display information in a format suitable to the target audience

Required knowledge

key provisions of relevant legislation from all forms of government that may affect aspects of business operations such as

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

occupational health and safety OHS

methods for checking validity of information and its sources

organisational recordkeepingfiling systems security procedures and safe recording practices

policies and procedures relating to distribution of workplace information and legal and ethical obligations

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

providing accurate information for defined purposes

systematic maintenance and handling of data and documents

using business technology to manage information

knowledge of relevant legislation

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

examples of information documents found in the workplace

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

analysis of responses to case studies and scenarios

demonstration of techniques

oral or written questioning to assess knowledge of organisational recordkeepingfiling systems

analysis of how information and materials were communicated to relevant people

review of documentation outlining future information needs

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBWRTA Write simple documents

BSBWRT301A Write simple documents

general administration units

other information management units

Information may include:

Organisational requirements may include:

Methods of collecting information may include:

Interpersonal skills may include:

Format may include:

Technology may include:

Systems may include:

Designated persons may include:

Feedback may include: