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Elements and Performance Criteria

1. Lead continuous improvement systems and processes
   • Develop strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate
   • Establish systems to ensure that the organisation’s continuous improvement processes are communicated to stakeholders
   • Ensure that change and improvement processes meet sustainability requirements
   • Develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation’s continuous improvement processes
   • Ensure that insights and experiences from business activities are captured and accessible through knowledge management systems
2. Monitor and adjust performance strategies
   • Develop strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved
   • Adjust and communicate strategies to stakeholders according to organisational procedures
3. Manage opportunities for further improvement
   • Establish processes to ensure that team members are informed of outcomes of continuous improvement efforts
   • Ensure processes include recording of work team performance to assist in identifying further opportunities for improvement
   • Consider areas identified for further improvement when undertaking future planning