communication skills to follow and interpret oral instructions and to provide clear and specific instructions about information required

literacy skills to follow complex legal procedures to consider aspects of context purpose and audience when generating and formatting texts to edit and proofread documents to ensure clarity of meaning accuracy and conformity to enterprise requirements

numeracy skills to collate and present data graphs and annotated references

organisational skills to select and apply the procedures and strategies needed to perform a range of tasks within designated time lines

problemsolving skills to use processes flexibly and interchangeably

research skills to locate specific information

technology skills to use a range of software applications

Required knowledge

application of firms policies and procedures required in the full range of tasks covered

legal terminology in relation to area of law and relevant legal process

relevant stateterritorycommonwealth legislation rules regulations andor codes in relation to client and firm eg copyright and intellectual property Freedom of Information Privacy Act

accepted codes of practice relevant to the workplace including those relating to

privacy and confidentiality

use of company property

duty of care

ethical behaviour

nondiscriminatory practice

conflict of interest

compliance with reasonable direction

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

locating and providing appropriate information which meets client needs in required format

adhering to relevant codes of practice in particular those relating to privacy and confidentiality

providing materials which meet firms policies and procedures

knowledge of relevant legislation rules regulations codes of practice and research resources

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to appropriate legislation and regulations relevant to common legal matters

access to workplace manuals and reference materials such as company policy procedural manuals and checklists

access to list of relevant sources of documentation and sample forms

access to background information on courts their jurisdiction and behavioural requirements

access to appropriate technology such as computers with relevant software

access to appropriate texts and to people with expert knowledge such as legal practitioners

access to appropriate legislation and regulations relevant to common legal matters such as that which is accessible via

httpwwwlawgovau

httpwwwaggovau

httpwwwaustliieduau

httpwwwaustraliagovaustatesterritories

httpwwwactgovau

httpwwwnswgovau

httpwwwntgovau

httpwwwqldgovau

httpwwwsagovau

httpwwwtasgovau

httpwwwvicgovau

httpwwwwagovau

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of responses to case studies and scenarios

demonstration of techniques

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of reportcorrespondence compiled in response to client request and the formatting of the reportcorrespondence

evaluation of how firms information recording procedures have been applied

oral or written questioning to assess knowledge of accepted codes of practice relevant to the workplace

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBLEGA Interpret and apply legislation

BSBLEG412A Interpret and apply legislation

BSBRESA Research legal processes

BSBRES403A Research legal processes

other legal services administration units or general business units

Request for information may come from:

Appropriate recording system may be:

Designated person may include:

Appropriate response methods may include:

Appropriate format may include:

Relevant sources of information may include:

briefs

internal correspondence

memorandums of law

Firm's security and confidentiality procedures may relate to non-disclosable information and may include:

Integrity of contents may include:

Different types of information may include:

Enterprise requirements for document formatting may include:

Firm's policies and procedures may include:

Firm's information recording procedures may include: