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Elements and Performance Criteria

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Residential tenancy legislation

Residential tribunal legislation

Privacy legislation

Social justice issues

Housing tenure options

Court and tribunal frameworks and systems

Essential skills

It is critical that the candidate demonstrate the ability to

Demonstrate the application of skills in

written assessment

evidence of materials developed in the workplace

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate skills in

confidentiality

cultural awareness

interpersonal and advocacy skills

conflict resolution

interpretation and analysis of legislation

group work skills

research skills including web search

Evidence Required



The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency	The individual being assessed must provide evidence of specified essential knowledge as well as skills Evidence must include observation in the work environment or in a simulated work setting

Access and equity considerations	All workers in community services should be aware of access equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment	This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged Resources required for assessment include access to an appropriate workplace where assessment can be conducted

Method of assessment may include	Observation Written assessment Case studies Evidence of materials developed in the workplace Questioning Workplace project

Range Statement



The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Legislation may include but is not restricted to:	Tenancy legislation Privacy legislation Tribunal legislation Consumer law Anti-discrimination legislation

Appropriate resources may include but are not limited to:	Printed material in easy to read English and/or culturally appropriate Video/audio Seminars Internet

Relevant statistical and other data may include but is not restricted to:	Tenancy and/or client enquiries Tribunal representation Demographic details Personal details such as gender, Aboriginal or Torres Strait Islander person, non-English speaking background, disability, housing tenure, housing type (public, community, private) Nature of enquiry

Rights may include:	Rights under tenancy legislation Under other legislation Rights under organisation's constitution

Landlords may include:	Item private landlord Item public housing landlord Community housing landlord Person or corporation

Education program may include but are not limited to:	Single events - formal or informal such as an information stall at a shopping centre or a seminar Multi session education and skill development program A complex large scale series of activities

Key people and organisations may include, but are not limited to:	Private and social housing tenants Potential tenants Social housing providers Funding bodies Staff