Elements and Performance Criteria
- Elements define the essential outcomes.
- Identify and address the needs of carers and/or families
- Work with carers and/or families of clients with complex needs to clarify their own needs and identify available support options
- Provide information to assist carers and/or families and meet their needs
- Recognise the multi-dimensional and dynamic nature of caring relationships and respond appropriately to support individual relationships with each client
- Observe changes in the caring relationship over time and respond appropriately to those changes to address needs of both carers and/or families and client
- Recognise the key risk factors of the care relationship and respond appropriately to address these
- Treat carers and/or family with dignity, respect and sensitivity to cultural issues and expectations in the caring relationship
- Inform service providers of specific identified needs of carers and/or families
- Identify the needs of children with parents with complex needs and apply strategies to address these needs
- Identify when children have adopted the caring role and ensure young carer’s needs are addressed
- Involve carers and/or families in assessment and planning processes
- Consult with the client to clarify and agree on the role and involvement of primary carers and/or family members in the decision-making and service delivery processes
- Assess the care relationship and address the needs and areas of conflict of the client and carers and/or families
- Inform carers of their role and rights in assessment of the client, planning, decision-making and their right to a separate carer assessment
- Undertake a carer assessment that empowers and strengthens carer relationships with service providers
- Provide carers with clear information of available services and choices, so they are informed participants in the planning process
- Consult with all organisation representatives involved in assessment and planning in complex situations to clarify carer and/or family involvement
- 2.7 Check services are provided in a manner that recognises and optimises the caring relationship and maximises each person's strengths; achieves their goals and addresses their identified needs
- Maximise agreed involvement of carers and/or family in assessment and planning processes and decision-making
- Involve carers and/or family and other natural support in monitoring client plan implementation
- Confirm carers and/or family understand the client-identified goals and the role planned services, support and resources have to achieve those goals
- Confirm carers have identified their own goals and the role planned services, support and resources have to achieve those goals
- Listen to observations of the client, carers and/or family about aspects of services provided to achieve goals
- Maintain effective rapport and communication with carers and/or family to support disclosure of information about delivery of services and resources in line with plan
- Maintain collaborative relationships with carers and/or family and other natural supports so that they continue to provide the desired support to the client
- 3.6 Work with carers and/or family to identify barriers to implement plans and potential adjustments to best meet each person's needs
- Review and monitor carer and/or family involvement and satisfaction
- Discuss with carers and/or family their satisfaction with how they have been informed and involved
- Evaluate how carer and/or family involvement has contributed to or impacted on achievement of client goals
- Use ongoing feedback and findings to adjust approach to inclusion of carers and/or family members