This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include

Understanding of legislative requirements and knowledge of best practice approach to occupational health and welfare

Understanding of rights and obligations of employees and employers regarding occupational health and welfare

Knowledge of debriefing techniques and processes

Knowledge of appropriate feedback techniques to ensure the various workplace occupational health and welfare needs are accurately identified

Understanding of techniques for effective workplace communication and team management

Understanding of current organisation procedures practices and standards for client assessment allocation of services case management interviewing code of conduct confidentiality use of resources programmed intervention and duty of care requirements

Knowledge of legislative requirements and provisions relevant to area of service delivery and delegated responsibility

Understanding of specific limitations of work role responsibility and professional abilities

Awareness of own values and attitudes and their potential impact on clients

Understanding of how to interpret units of competency and apply them to self including identifying and prioritising personal learning needs

Knowledge of self assessment and reflective strategies to assist in determining personal development needs including preparing personal plans and establishing priorities

Understanding of role in debriefing process as a peer supervisor or professional debriefer

Understanding of specific debriefing techniques and a colleagues need to debrief specifically in relation to domestic and family violence including dealing with violence rage intimidation threats transference countertransference and interaction with users of violence and those affected by users of violence

Essential skills

It is critical that the candidate demonstrate the ability to

Manage own and colleagues occupational health and welfare by participating in and facilitating workplace debriefing and support processes in particular to

work in accordance with the organisations occupational health and welfare policies and procedures

make appropriate use of feedback and self assessment techniques to accurately identify occupational health and welfare issues

use appropriate debriefing techniques in accordance with organisation standards and procedures

accurately identify risk and issues that will affect the well being of self or colleagues

provide advice encouragement and support to colleagues to ensure that the workplace occupational health and welfare needs are met

accurately interpret and comply with legal and procedural requirements

understand own work role and responsibilities in relation to workplace occupational health and safety OHS

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

interpersonal relationship such as questioning and active listening paraphrasing clarifying summarising techniques including nonjudgemental and empathic approaches

performance planning and feedback that will provide regular and constructive feedback to colleagues

response ranging from responding sensitively and appropriately to providing constructive feedback on performance

assessment for a broad range of unpredictable problems involving analysis assessment and evaluation for example identifying levels of risk that will affect occupational health and welfare of self andor colleagues

problem solving for a defined range of unpredictable problems that may affect levels of occupational health and welfare

collaboration between worker and client and between services and other providers

literacy and communication in relation to analysis evaluation and presentation of information including preparing documents and reports related to OHS and welfare issues

collaboration between worker clients and colleagues and between services and other providers

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Assessment of performance should be over a period of time covering all categories within the Range Statement statements that are applicable in the learning environmentThis will include contexts applicable to the work environment such as actual or simulated workplace situations involving a combination of direct indirect and supplementary forms of evidence

Assessment of performance should be over a period of time covering all categories within the Range Statement statements that are applicable in the learning environment
This will include contexts applicable to the work environment, such as actual or simulated workplace situations involving a combination of direct, indirect and supplementary forms of evidence

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be delivered and assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to

an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment

Where assessment is conducted within the workplace there are no resource implications above those normally available in the workplace

Where assessment is conducted in a simulated or nonworkplace environment then access to the necessary equipment and research resources should be providedAccess to simulated exercises case studies related to service delivery issues will also be required if nonworkplace assessment paths are utilised

Where assessment is conducted in a simulated or non-workplace environment then access to the necessary equipment and research resources should be provided
Access to simulated exercises, case studies related to service delivery issues will also be required if non-workplace assessment paths are utilised

Method of assessment

Evidence will be determined by organisation from the Range Statement justified in terms of work requirements work roles and responsibilities and occupational specialisations

Evidence for assessment of competence may be gathered by appropriate combination of the following

demonstration of competency within the working environment in facilitating workplace debriefing and support processes and managing own and colleagues occupational health and welfare

assessment must be in the workplace however where there is not an opportunity to cover all relevant aspects in the work environment the remainder should be assessed through realistic simulations projects previous relevant experience or oral questioning on What if scenarios

observation of processes and procedures oral andor written questions on essential knowledge and skills and consideration of required attitudes

where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons

review of any documentation produced by the candidate related to identifying and responding to domestic violence

Related units

This unit should be assessed after or in conjunction with related unit

CHCDFVC Manage own professional development in responding to domestic and family violence

CHCDFV402C Manage own professional development in responding to domestic and family violence

Organisation standards and procedures may include those relating to:

Feedback techniques may include:

Colleagues may include:

Personal performance standards relates to:

Reflective behaviour requires practitioners to regularly review their own performance against required and established professional performance requirements
Such performance requirements may be documented through:

Debriefing techniques may include:

Indications of risk could include:

Personal development strategies may include development/ implementation of a personal/ professional improvement program, either internal or external to the organisation including such things as:

Support strategies may include: