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Elements and Performance Criteria

1. Elements define the essential outcomes
2. Identify key requirements of government contract
   • Review contractual information and identify service provider’s contractual responsibilities
   • Identify key contractual compliance requirements in job role
   • Determine and organise activities in accordance with contract
3. Comply with contractual requirements
   • Meet contractual requirements relevant to job role and apply organisation policies and procedures
   • Complete and maintain accurate documents and records to meet organisation requirements
   • Monitor client outcomes against contractual performance requirements
   • Report potential and actual non-compliance issues to management
4. Monitor and improve contractual compliance
   • Use monitoring mechanisms and tools to evaluate compliance with government contract
   • Monitor own performance against contractual compliance in job role
   • Identify and rectify any potential or actual non-compliance in own job role
   • Identify and document areas for improvement in contractual compliance and report to management

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

identified and complied with contractual requirements within scope of own job role in the provision of employment services to at least 5 different clients, where at least 3 of those clients present with multiple barriers to employment

monitored and reported on contractual compliance for at least 1 workplace.

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Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national, state/territory) for delivering contracted employment services, and how these are applied in organisations:

codes of practice

privacy, confidentiality and disclosure

policy frameworks

records management

rights and responsibilities of workers, employers and clients

specific legislation, relevant deeds and their application to employment services contracting, including:

Social Security Act 1991

role as delegate of the Commonwealth

work role boundaries – responsibilities and limitations

work health and safety

role of the purchaser in contracted services

roles and needs of key stakeholders involved in employment services and contract management and delivery

current and emerging issues in the employment services sector

types of contractual requirements including:

types of contracted services/business streams

service delivery methods and standards

standards for documentation, record-keeping and management of information

performance requirements (quantitative and qualitative), performance milestones

performance analysis methods, including audit processes

codes of practice

duty of care provisions

conflicts of interest

fees, payment processes and schedules; payable and non-payable outcomes

fraud prevention measures

contract dispute processes

penalties and implications of non-compliance with contractual requirements

services to priority client groups

ramifications of non-compliance

monitoring tools and mechanisms for contractual compliance.

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